Description

Event Integration automatically create and route rich help-desk tickets to the appropriate support person responsible for incident and problem resolution with Tech Data integration for BMC TrueSight Operations Management and Micro Focus Service Manager. Users can use Micro Focus Service Manager as their ticketing system to view and manage all of the necessary alerts being reported from BMC TrueSight – with custom ‑filters put in place that allow only alerts of interest to be forwarded. This integration uses the Web Services API to create the connection between TrueSight and Micro Focus Service Manager, allowing users to translate alerts into an interpretable Micro Focus Service Manager entry and create a ticket in the MF database.

This Integration allows you the ability to create tickets in Micro Focus Service Manager; while providing the following benefits:

  • TSOM alerts are forwarded into the SM space.
  • Bidirectional data flow and data synchronization between the two products
  • Alerts can be filtered in TSOM, allowing only alerts of interest to be forwarded to MF SM.
  • No additional hardware or software training is required.
  • Configuration of mapping between TSOM and MF SM Incident form is supported for selected fields.
  • TSOM alert filtering is supported by TSOM Connector subscription.
  • On closure of the event in TSOM, the integration closes the corresponding ticket in HPSM.
  • On closure of the ticket in MFSM, the integration closes the corresponding event in TSOM.
  • Supports “reopen” Micro Focus SM ticket operation.
  • Supports JavaScript in the mapping, which gives users much more flexibility to manipulate the mapping. $EVAL (…) function is added in this release. The function body is evaluated as JavaScript. $EVAL can be used inside the function body, as well as the map’s condition clause.
  • Performance improvement by introducing a new $MapSlotsOnly$ variable, which can be used to replace “ALL” slots in app.Customization.QueryCriteria setting.
  • $FORMAT function supports new line (\n), tab (\t) and double quote (\”) escape characters.

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Releases

Release
Size
Date
Event Integration for BMC TrueSight Operations Management to Micro Focus Service Manager 3.3.00
3.9 MB
  |  
Dec 17, 2020
More info Less info
Product compatibility
Version 7.10 · 7.11 · 7.0
Version 9.20 · 9.21 · 9.30 · 9.31 · 9.32 · 9.33 · 9.34 · 9.40 · 9.41 · 9.35 · 9.50 · 9.51 · 9.52 · 9.60 · 9.61 · 9.62 · 9.63 · 9.64 · 9.70 · 9.71 · 9.72
Release notes

Tech Data Event Integration for BMC TSOM to Micro Focus service manger automatically create and route rich help-desk tickets to the appropriate support person responsible for incident and problem resolution.

Allowing users to translate alerts into an interpretable MF Service Manager entry and create a ticket in the MF database.

This Integration allows you the ability to create tickets in Micro Focus Service Manager; while providing the following benefits:

  • TSOM alerts are forwarded into the SM space.
  • Bidirectional data flow and data synchronization between the two products.
  • Alerts can be filtered in TSOM, allowing only alerts of interest to be forwarded to MF SM.
  • No additional hardware or software training is required.
  • Configuration of mapping between TSOM and MF SM Incident form is supported for selected fields.
  • TSOM alert filtering is supported by TSOM Connector subscription.
  • On closure of the event in TSOM, the integration closes the corresponding ticket in MF SM.
  • On closure of the ticket in MF SM, the integration closes the corresponding event in TSOM.
  • Supports “reopen” MF SM ticket operation. The following map is added to the default mapping; however it is disabled for the backward compatibility reasons. To enable it, users need to have at least one update in the map body.

reopen_ticket

{

#--------------------------------------------------------------

# By default reopen_ticket is disabled due to the empty map.

# To enable it, uncomment the next line or map at least one field.

#--------------------------------------------------------------

#JournalUpdates=BEM2HPSM: Reopened by BPPM-HPSM connector.

}

END

  • Supports JavaScript in the mapping, which gives users much more flexibility to manipulate the mapping. $EVAL (…) function is added in this release. The function body is evaluated as JavaScript. $EVAL can be used inside the function body, as well as the map’s condition clause. Details are discussed in section 6.7 Advanced Topics on Mapping of “521461 Event Integration for BMC TrueSight Operations Management to HP Service Manager 3.3.00 Installation User Guide”

For example,

CapacityInGB = $EVAL (

var a = "[disk_capacity]";

var intRegex = /^\d+$/;

if (intRegex.test(a))

result = a/1024/1024.toFixed(0);

else

result = "N/A";

)

  • Performance improvement by introducing a new $MapSlotsOnly$ variable, which can be used to replace “ALL” slots in app.Customization.QueryCriteria setting. For example, app.Customization.QueryCriteria = select [$MapSlotsOnly$] format BAROC from EVENT where …
  • $FORMAT function supports new line (\n), tab (\t) and double quote (\”) escape characters. For example,

$FORMAT (”%s\n%s”,”[mc_host]”, $IFNULL(”[ip_address]”, ”unknown”) )

Languages
English

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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024