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Service Manager

Your scalable service desk solution.

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Service Manager

Service Manager is scalable service desk software powered by machine learning, analytics, and automation. Proven, integrated, and easy to use, it provides a powerful ITSM platform for standardizing service delivery and support across the enterprise.

Transform your service desk

Machine Learning and Analytics-Based Automation

Tackle more. Resolve faster.

Swiftly categorize tickets, identify trends, fulfill requests, and resolve issues—boosting user and agent productivity.

Use machine learning

Use machine learning and analytics to find, view, and analyze trends and patterns.

Easily create knowledge articles, record problems, and evaluate user surveys.

Easily create knowledge articles, record problems, and evaluate user surveys.

Machine Learning- and Analytics-Based Automation

Self-Service Portal

Happy users. Happy IT.

Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.

Drive faster user adoption and greater satisfaction.

Efficiently interact with IT and other service desks.

Codeless Configuration

Cut complexity. Deploy at scale.

Use the process designer and out-of-the-box ITIL-compliant processes to create and customize reusable tasks, workflows, and processes—no coding required.

Quickly customize your service desk to meet your unique requirements.

Reduce the complexity of customizations to drive down deployment cost.

Additional Features

Dashboards and Reports

Easily report on processes and KPIs with role-based dashboards and 100+ out-of-the-box reports.

Change Management

Automate the change and release management process from requests to validation.

DevOps Integrations

Automate release build and deployment, create repeatable processes, and achieve fast ROI.

Customer Success

Our customers do more.

    Resources

    Community

    Community

    Join experts and peers
    Support

    Support

    Get help with your product
    Contact Us

    Contact Us

    Get questions answered
    Blog

    Blog

    Read the latest
    Pricing

    Pricing

    See your investment
    Documentation

    Documentation

    Examine technical details

    Featured Resources

    White Paper
    Three Ways Analytics and Machine Learning Can Transform Your Service Desk
    Read white paper
    White Paper
    Ten Tips for Empowering Your IT Support with AI
    Read white paper
    Lookbook
    Technology, user experience, and requirements are all evolving. Is your service management?
    Meet your new service desk

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      Service Manager

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      release-rel-2022-09-02-hotfix-8033 | Thu Sep 29 14:23:06 PDT 2022
      8033
      release/rel-2022-09-02-hotfix-8033
      Thu Sep 29 14:23:06 PDT 2022
      AWS