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Service Manager

Your scalable service desk solution.

OpenText™ Service Manager is scalable service desk software powered by machine learning, analytics, and automation. Proven, integrated, and easy to use, it provides a powerful ITSM platform for standardizing service delivery and support across the enterprise.

Machine Learning and Analytics-Based Automation

Tackle more. Resolve faster.

Swiftly categorize tickets, identify trends, fulfill requests, and resolve issues—boosting user and agent productivity.

Use machine learning and analytics to find, view, and analyze trends and patterns.
Easily create knowledge articles, record problems, and evaluate user surveys.


Self-Service Portal

Happy users. Happy IT.

Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.

Drive faster user adoption and greater satisfaction.
Efficiently interact with IT and other service desks.


Codeless Configuration

Cut complexity. Deploy at scale.

Use the process designer and out-of-the-box ITIL-compliant processes to create and customize reusable tasks, workflows, and processes—no coding required.

Quickly customize your service desk to meet your unique requirements.
Reduce the complexity of customizations to drive down deployment cost.


Additional Features

Dashboards and Reports

Easily report on processes and KPIs with role-based dashboards and 100+ out-of-the-box reports.

Change Management

Automate the change and release management process from requests to validation.

DevOps Integrations

Automate release build and deployment, create repeatable processes, and achieve fast ROI.

Customer Success

Our customers do more.

  • Case Study

    Large Financial Institution

    Large financial institution speeds up issue resolution times with Service Manager.



Featured Resources

White Paper

Three Ways Analytics and Machine Learning Can Transform Your Service Desk

White Paper

Ten Tips for Empowering Your IT Support with AI


Technology, user experience, and requirements are all evolving. Is your service management?

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Service Manager

Get started today.

release-rel-2023-9-2-9373 | Wed Sep 20 05:02:54 PDT 2023
Wed Sep 20 05:02:54 PDT 2023