Service Manager

The extensible and scalable service desk solution built on machine learning, analytics and automation.

Block based replication
Machine learning, analytics based service desk

Automatically categorize tickets, route service requests, find solutions, and identify patterns in incidents and other records to fulfill requests and solve issues quickly.

Interaction
Modern and engaging self-service

An effective self-service user experience with native mobile applications, virtual agents (bots), live chat and smart search, driven by machine learning, analytics, and automation.

Gage 3
Customizable dashboards and reporting

Access more than 200 out of the box reports or easily create your own for role-based and personalized dashboards. Available for schedule based distribution with various export formats.

Gear/cog
Automated end-to-end change management

Full featured change management from change request to validation, including calendar, visual impact analysis, risk assessment, collision detection, virtual CAB and automated task execution.

Screen code
Codeless configuration

Easily customize and configure reusable processes, workflows, and task plans with drag and drop UI based process designer. Out-of-the-box ITIL compliant processes.

Network 1
DevOps and ChatOps

Automate release build and deployment through GitHub integration, provides collaboration, simplifies processes, and makes them repeatable and reliable, from development all the way to production.

Increase your change success rate with Service Manager

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Increase your change success rate with Service Manager

Service Manager ties the change planning and analysis process with automated change execution and validation to help reduce the risk of service downtime and to increase the change success rate.

release-rel-2019-5-2-2026 | Mon May 13 00:55:23 PDT 2019
2026
release/rel-2019-5-2-2026
Mon May 13 00:55:23 PDT 2019