The extensible and scalable service desk solution built on machine learning, analytics and automation.
Technology, user experience and requirements are evolving. Is your service management?
Machine learning and analytics power advanced capabilities to enable agents to find, view, and analyze patterns and trends in incidents, requests, and other records, and to easily create knowledge articles, problem records, and evaluate user surveys.
Automatically categorize tickets, route service requests and find solutions to fulfill requests and solve issues quickly.
An effective self-service user experience with native mobile applications, virtual agents, live chat and smart search, driven by machine learning, analytics, and automation drives greater user adoption and satisfaction.
Mobile devices, smart email, and an intuitive web-based self-service portal provide an engaging and innovative user experience for interacting with IT and other service desks.
DevOps integrations automate release build and deployment, simplify processes, and make them repeatable and reliable, from development all the way to production.
IT can quickly identify and resolve service outages, centrally triage issues, track work and responsibility, establish a historical record of service disruptions and resolutions and access more than 200 out-of-the-box reports.
An open and scalable architecture, IT can easily customize and configure reusable processes, workflows, and task plans with the process designer and out-of-the-box ITIL compliant processes - without writing any code.
Codeless configuration allows users to define and edit an application’s fields, forms, business rules, processes, and notifications, and import data and define custom actions.
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