Swiftly categorize tickets, identify trends, fulfill requests, and resolve issues—boosting user and agent productivity.
Use machine learning and analytics to find, view, and analyze trends and patterns.
Easily create knowledge articles, record problems, and evaluate user surveys.
Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.
Drive faster user adoption and greater satisfaction.
Efficiently interact with IT and other service desks.
Use the process designer and out-of-the-box ITIL-compliant processes to create and customize reusable tasks, workflows, and processes—no coding required.
Quickly customize your service desk to meet your unique requirements.
Reduce the complexity of customizations to drive down deployment cost.