The VMware vRealize Orchestrator Micro Focus Service Manager ITSM Plug-in and MF uCMDB Plugin by TechData bridge the gap between your VMware based virtualization layer and MicroFocu IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor. TechData’ solution allows enterprises to integrate MF Service Manager Help Desk / Change Management / MF uCMDB applications with VMware vSphere, vOPS, vCenter, vAPPs and vCloud environment using vRO. These products enable vRO workflows to automate otherwise manual ITIL processes and enable process and data integration with MF Service Management Suite. Example use cases include, creating a MF Service Manager Help Desk or Change ticket based on an incident reported from the VMware suite of products, or a MF Service Manager ITSM ticket managing an automation to build, move and manage a new VM or vApp.
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Introduction
The MicroFocus Service Manager Plug-in for vRealize Orchestrator Release Notes provides release information on the MicroFocus Service Manager plug-in. The plug-in allows vRealize Orchestrator workflows to interact with MicroFocus Service Manager Servers. This mechanism gives VMware users the building blocks to create, read, close and update ITSM change, incidents and task requests automatically via Orchestrator workflows.
Intended Audience
This information is intended for users who are using the MicroFocus Service Manager plug-in for vRealize Orchestrator. This information is written for experienced users who are familiar with virtual machine technology, with Orchestrator workflow development, and with MF Service Manager.
Over view
This release is for the vRO MicroFocus Service Manager Plug-in from Tech Data. This plugin provides the capability to create, close, read, and otherwise update Incident tickets, Change tickets and Task requests.
The Tech Data vRO plugin has several internal features that are specifically designed to automate process and data integration with MF Service Manager Servers. This release has several out of the box sample workflows which result in a faster time to market of the overall solution.
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