Description

The Operations Bridge Integration for BMC Remedy and Helix ITSM allows you to connect BMC Remedy or Helix ITSM to Micro Focus Operations Bridge Manager in only a few steps. The integration provides Closed Loop Incident Process (CLIP): bi-directional synchronization of events & incidents.

Benefits

  • A bi-directional integration between BMC Remedy / Helix ITSM and Micro Focus OBM
  • Pre-built templates & out-of-the-box use cases that you can deploy in one click
  • Conditional field mapping & data transformations
  • A simple, intuitive UI: no coding or API knowledge required
  • Fully customizable workflows

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Releases

Release
Date
Operations Bridge Integration for BMC Remedy and Helix ITSM 24.1
Mar 7, 2024
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Version 23.4
Release notes
  • New platform features:
    • Introduced support for "mTLS" when connecting to a domain manager.
    • Auto-select the system in the integration settings when only one system instance exists.
  • New integration features:
    • N/A
  • New documentation updates:
    • Added details for the new "mTLS" feature.
    • Added the "Enhancements," "Fixed Issues," and "Known Issues" sub-pages to the "Release Notes" page.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_BMC_Remedy_and_Helix_ITSM/24.1/Home

Languages
English
Operations Bridge Integration for BMC Remedy and Helix ITSM 23.4
Oct 10, 2023
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Version 23.4
Release notes
  • New platform features:
    • Introduced a new “Integration Viewer” role to the platform.
    • Introduced a new “Field Validations” feature that automatically highlights any integration configuration errors.
    • Introduced support for a new “SSO” identity provider (OKTA) to the platform. Introduced a new “Status on Configurator" feature that displays action run issues directly on the “Configurator” page.
    • Introduced a new “Download a Single Troubleshooting Run” feature that allows downloading troubleshooting data for a single integration run.
    • Introduced a new “Respond Expression” feature to the platform that allows using fields from the target system to be available for the “source” of the expression.
    • Introduced a new “Integration Wizard” feature that guides the user through the initial integration configuration.
    • Introduced a new “Saving Schema to the File System” feature that allows saving and loading a third-party domain manager schema on and from the file system.
  • New documentation updates:
    • Updated the scaling and sizing data documentation for the Optic Data Lake metric integrations.
    • Updated the documentation with the details for the granularity collection for the Optic Data Lake integrations.
    • Updated the supported versions of all integrated OpenText products and third-party domain managers.
    • Updated the “User Management” page with the new “Integration Viewer” user role details.
    • Added details for the new “Field Validations” feature to the documentation.
    • Added details for the new “SSO” feature to the documentation.
    • Added details for the new “Status on Configurator” feature to the documentation.
    • Added details for the new “Download a Single Troubleshooting Run” feature to the documentation.
    • Added details for the new “Respond Expression” feature to the documentation.
    • Added details for the new “Integration Wizard” feature to the documentation.
    • Added details for the new “Saving Schema to the File System” feature to the documentation.
    • Added a note to the “Install” page that co-hosting IH and OA on the same host is unsupported due to certain OBM limitations.
    • Added instructions to the “Integrate → Requirements” page about configuring a “Connected Server” in OBM for ITOM integration scenarios where OBM is the source of the integration.
    • Added examples for the HTTP protocol supportability for the “Operations Agent” connected system.
    • Added instructions to the “Integrate → Requirements” page for handling the certificate errors related to the trust manager component.
    • Added more details regarding the product’s logs and their location on the file system.
    • Added screenshots to the “Integrate → Requirements” page for all ITSM integrations on how to create a “Connected Server” in OBM.

For more information about the integration, see https://docs.microfocus.com/doc/Integration_for_BMC_Remedy_and_Helix_ITSM/23.4/Home.

Languages
English
Operations Bridge Integration for BMC Remedy and Helix ITSM 2023.03
Mar 14, 2023
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Version 2023.05
Release notes
  • Fixed an issue when importing a license to the platform (OCTCR19G1777107).
  • General bug fixes, security fixes, and performance improvements.
  • Documentation:
    • Updated the supported Java patch levels on the “Prerequisites and Requirements” page.
    • Added a note to unzip the installer before running it on the “Install on Windows” and “Install on Linux” pages.
    • Added integration workflow diagrams for the available integration scenarios under the “Integration Templates” pages.

For more information about the Operations Bridge Integration for BMC Remedy and Helix ITSM, see https://docs.microfocus.com/doc/Integration_for_BMC_Remedy_and_Helix_ITSM/2023.03/Home.

Languages
English
Operations Bridge Integration for BMC Remedy and Helix ITSM 2022.11
Dec 14, 2022
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Implemented a password policy enforcement for the platform users
  • Redesigned the Troubleshooting page by adding navigation, filtering, and table view for the data documents

For more information about the Operations Bridge Integration for BMC Remedy and Helix ITSM, see https://docs.microfocus.com/doc/Integration_for_BMC_Remedy_and_Helix_ITSM/2022.11/Home.

Languages
English
Operations Bridge Integration for BMC Remedy and Helix ITSM 2022.05
Jun 24, 2022
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Implemented a new password setup for new installations
  • General bug fixes, security fixes, and performance improvements

For more information about the Operations Bridge Integration for BMC Remedy and Helix ITSM, see https://docs.microfocus.com/doc/Integration_for_BMC_Remedy_and_Helix_ITSM/2022.05/Home.

Languages
English
Operations Bridge Integration for BMC Remedy and Helix ITSM 2021.11
Nov 1, 2021
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Introduced support for OBM SaaS
  • General bug fixes and performance improvements.
  • Documentation
    • Added Licensing page.
    • Added a User Management page.
    • Added more details for the installation on Linux and Windows.
    • Added more details for the General Settings configuration.
    • Added more details and new diagrams for the High Availability setup.

For more information about the Operations Bridge Integration for BMC Remedy and Helix ITSM, see https://docs.microfocus.com/itom/Integration_for_BMC_Remedy_and_Helix_ITSM:2021.11/Home.

Languages
English
Operations Bridge Integration for BMC Remedy and Helix ITSM 2021.08
Aug 26, 2021
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Introduced a User Management page
  • Introduced Error Categorization and Detailed Error Messages for the Connected Systems and Troubleshooting pages
  • Introduced support for I18N localization standard
  • Security compliance with OWASP

For more information about the Operations Bridge Integration for BMC Remedy and Helix ITSM, see: https://docs.microfocus.com/itom/Integration_for_BMC_Remedy_and_Helix_ITSM:2021.08/Home

Languages
English
Operations Bridge Integration for BMC Remedy and Helix ITSM 2021.02
Feb 24, 2021
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Transfer events from OBM and create an Incident in BMC Remedy or Helix ITSM
  • Synchronize state and other field changes bidirectionally
  • Support bulk event transfer

For more information about the Operations Bridge Integration for BMC Remedy and Helix ITSM, see:
https://docs.microfocus.com/itom/Integration_for_BMC_Remedy_and_Helix_ITSM:2021.02/Home

Languages
English

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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024