Description

The Integration for ServiceNow allows you to integrate ServiceNow with Micro Focus Operations Bridge Manager in a couple of easy steps. The integration provides a "Closed Loop Incident Process" (CLIP), bi-directional synchronization of OBM events and ServiceNow incidents, and one-way synchronization between ServiceNow change requests and OBM downtimes.

OBM events to ServiceNow incidents:

  • Predefined integration templates and out-of-the-box use cases;
  • Bi-directional synchronization between the OBM events and the ServiceNow incidents;
  • Fully customizable workflows, field, and conditional mapping configuration;

ServiceNow change requests to OBM downtimes:

  • Predefined integration template and out-of-the-box use case;
  • One-way synchronization from the ServiceNow change requests to the OBM downtimes;
  • Fully customizable workflows, field, and conditional mapping configuration;

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Releases

Release
Date
Operations Bridge Integration for ServiceNow 2023.03
Mar 14, 2023
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Fixed an issue when importing a license to the platform (OCTCR19G1777107).
  • General bug fixes, security fixes, and performance improvements.
  • Documentation:
    • Updated the supported Java patch levels on the “Prerequisites and Requirements” page.
    • Added a note to unzip the installer before running it on the “Install on Windows” and “Install on Linux” pages.
    • Added integration workflow diagrams for the available integration scenarios under the “Integration Templates” pages.

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2023.03/Home.

Languages
English
Operations Bridge Integration for ServiceNow 2022.11
Dec 15, 2022
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Implemented a password policy enforcement for the platform users
  • Redesigned the Troubleshooting page by adding navigation, filtering, and table view for the data documents

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2022.11/Home

Languages
English
Operations Bridge Integration for ServiceNow 2022.05
Aug 4, 2022
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Implemented a new password setup for new installations
  • General bug fixes, security fixes, and performance improvements
  • New integration templates:
    • ServiceNow change requests to OBM downtimes

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/doc/Integration_for_ServiceNow/2022.05/Home

Languages
English
Operations Bridge Integration for ServiceNow 2021.11
Nov 1, 2021
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Introduced support for OBM SaaS
  • General bug fixes and performance improvements.
  • Documentation:
    • Added Licensing page.
    • Added User Management page.
    • Added more details for the installation on Linux and Windows.
    • Added more details for the General Settings configuration.
    • Added more details and new diagrams for the High Availability setup.

For more information about the Operations Bridge Integration for ServiceNow, see https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.11/Home.

Languages
English
Operations Bridge Integration for ServiceNow 2021.08
Aug 26, 2021
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Introduced a User Management page
  • Introduced Error Categorization and Detailed Error Messages for the Connected Systems and Troubleshooting pages
  • Introduced support for I18N localization standard
  • Security compliance with OWASP

For more information about the Operations Bridge Integration for ServiceNow, see: https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.08/Home

Languages
English
Operations Bridge Integration for ServiceNow 2021.02
Mar 15, 2021
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Added Integration to ServiceNow through ImportSets

For more information about the Operations Bridge Integration for ServiceNow, see:
https://docs.microfocus.com/itom/Integration_for_ServiceNow:2021.02/Home

Languages
English
Operations Bridge Integration for ServiceNow 2020.12
Nov 17, 2020
More info Less info
Product compatibility
Version 2020.05 · 2020.10
Version 2021.05 · 2021.11
Version 2022.05 · 2022.11
Release notes
  • Transfer events from OpsBridge and create an Incident in ServiceNow
  • Synchronize state and other field changes bidirectionally
  • Support bulk event transfer

For more information about the Operations Bridge Integration for ServiceNow, see:
https://docs.microfocus.com/itom/Integration_for_ServiceNow:2020.12/Home

Languages
English

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release-rel-2023-9-2-5752 | Wed Sep 20 00:21:33 PDT 2023