One of the overall themes of the New Style of IT is Cloud, which definitely results in the explosion of IT Service suppliers. Many CIOs are now using traditional outsourced IT services and cloud options to deliver business services within their enterprises.


A cloud-based infrastructure enables IT organizations to establish and support services quickly. However, the movement to Cloud is demanding that IT become a Service Broker as well as a Service provider. In order to make this transformation, an ITSM solution needs to support the integration of multiple internal suppliers with external suppliers from different ecosystems.

Service Manager 9.34 includes a common case exchange framework, which integrates workflows, processes and data for existing service management systems that expose web service. Additionally, the framework allows extending to all processes. This gives organizations the power to collaborate better by using their own processes and tools while leveraging tools across multi-supplier environments. Furthermore, the case exchange paradigms empower monitoring of supplier success and compliance.

Here comes the content pack for the SM-SM case exchange solution, with the supported version of SM 9.34.

Suggested apps

Suggested for you are based on app category, product compatibility, popularity, rating and newness. Some apps may not show based on entitlements. Learn more about entitlements.


SM Case Exchange 1.000
483.4 KB
Aug 10, 2016
More info Less info
Product compatibility
Version 9.34 · 9.40 · 9.41 · 9.35 · 9.50 · 9.51 · 9.52 · 9.60 · 9.61 · 9.62 · 9.63 · 9.64 · 9.70 · 9.71 · 9.72
Release notes
SM Case Exchange

Unsubscribe from notifications

You are receiving release updates for this item because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.

Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service.
Since you are downloading an app from the OpenText Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.

Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2024-1-1-5922 | Wed Jan 17 03:07:51 PST 2024