In the integration with Microsoft Teams, the Service Manager virtual agent can retrieve solutions from Service Manager Service Catalog items and Knowledge Management (KM) documents and provides links to these search results in a Teams conversation. A user can also create Interactions and check Interactions' status by using the options provided by the virtual agent as well.
The Service Manager 9.71 release has included a virtual agent that supports English only. This content pack introduces a new version of virtual agent that supports localization. The virtual agent talks to users in different languages that Service Manager supports, including Arabic, French, German, Italian, Japanese, Russian, Simplified Chinese, Spanish, Brazilian Portuguese, and Korean.

Suggested apps

Suggested for you are based on app category, product compatibility, popularity, rating and newness. Some apps may not show based on entitlements. Learn more about entitlements.


VirtualAgent 9.71.0002
176.1 KB
Jan 19, 2022
More info Less info
Product compatibility
Version 9.71 · 9.72
Release notes

This content pack ( includes the following files:
• VirtualAgent_9.71.0002_SM971.unl
• Release_Notes.pdf

This content pack requires Service Manager applications version 9.71.

For detailed instructions about how to install the content pack, see the PDF document that is included in the release package.

Note: The virtual agent shipped in this content pack doesn't support Turkish.


Unsubscribe from notifications

You are receiving release updates for this item because you have subscribed to the following products:
If you unsubscribe, you will no longer receive any notifications for these products.
Tip: to update your subscription preferences, go to Manage Subscriptions from your Dashboard, uncheck the products you no longer want to receive notifications for, and click 'Save'.

Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
Since you are downloading an app from the OpenText Marketplace, you need to accept the updated Marketplace Terms of Service before you can continue. Use the link to review the Marketplace Terms of Service. Once complete check the, "I accept the Marketplace Terms of Service" box below and click accept to continue your download.

Your download has begun...

Your download has begun

Related content and resources

Your browser is not supported!

Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox

release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024