The new SM-ALM integration solution supports the following scenarios as previous,

  • Synchronize Service Manager Changes with ALM defects (SM Change -> ALM Defect)
  • Synchronize Service Manager Changes with ALM requirements (SM Change -> ALM Requirement)
  • Synchronize Service Manager Problems with ALM defects (SM Problem <-> ALM Defect)

To use this solution, you need to apply this content pack on SM applications version 9.60 (and above) and binaries version 9.64p4 (and above).

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SM-ALM_Integration_Content_Pack V1.00
1.7 MB
Mar 30, 2023
More info Less info
Product compatibility
Version 9.60 · 9.61 · 9.62 · 9.63 · 9.64 · 9.70 · 9.71 · 9.72
Version 15.00.0 · 15.01.0 · 15.50 · 15.51.0
Version 16.0 · 16.01
Version 17.0.0 · 17.01
Release notes

This content pack ( includes the following files:

  • SM-ALM_SM9.60.unl
  • SM-ALM_SM9.70.unl
  • SM-ALM_SM9.72.unl
  • SM_ALM_Integration_Guide.pdf

This content pack requires the following Service Manager applications and binaries versions,

  • Applications version 9.60 and above
  • Binaries version 9.64p4 and above

For detailed instructions about how to install the content pack, see the PDF document that is included in the release package.

Note: This content pack is available in English only.


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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024