Eliminate the manual testing effort that was covering approximately 35 percent of a life insurance illustration solution. The process was time-consuming and error-prone, and full regression testing was needed to ensure a higher quality solution.
Between 5,000 and 7,000 field agents throughout the USA, use Ameritas illustration software to promote and sell one of 60+ Ameritas life insurance products. With at least four releases per year for each product, the Ameritas Quality Assurance (QA) team has to stay on top of the software testing associated with this. Jack Williams, Software Analyst with the QA team, explains the challenge further: “Our software testing was a primarily manual effort. Every product will have between 70 and 150 test cases. With that amount of input, it took our team of four up to three days to test and validate the system. We often just do not have the time for this and end up just testing the new changes. On average, we cover approximately 35 percent of the application with our testing processes, due to time constraints and the complexity of the system.”
As a result of this limited testing effort, things would inevitably go wrong and field agents regularly reported system errors that should have been picked up during application testing. Regression testing was a real issue and the Ameritas support team would receive fault reports for items that had not posed a problem before some other changes were made. Regression testing would have given them early warning on these so that they can be fixed before they affect field agents. It became clear to Ameritas that automated testing support could really make a difference in the quality of the software they deliver to field agents.