Automation, AI, and Analytics: Reinventing ITSM

These technology innovations are reshaping IT service management — and getting results. Are you ready to step it up?


A new report from Enterprise Management Associates reveals that IT leaders are relying more and more on automation, AI, and analytics to redefine IT service management. The report is based on an extensive survey of 400 global IT leaders who are active in ITSM, and are mostly VP-level or higher.

Request the free report to learn:

  • How you can use AI and automation in your service desk.
  • Who in the C-suite should own ITSM automation and AI.
  • The primary obstacles to success.
  • What you can do with virtual agents and AI bots to deliver better service, faster.
  • How you could grow your ITSM budget by as much as 75%.

Request the free 16-page report, “Automation, AI, and Analytics: Reinventing ITSM” today and see how expanding automation can be a game changer for you.

Automation, AI, and Analytics: Reinventing ITSM - Get the report now.
release-rel-2022-6-2-hotfix-7662 | Thu Jun 30 00:48:29 PDT 2022
Thu Jun 30 00:48:29 PDT 2022