Retrieving Missing Fields

The fields AccuWorkIssueLink, AccuWorkKey, AccuWorkChangePackage and AccuWorkChangePackageHistory are not visible after a fresh installation of JIRA.

To retrieve these fields you must perform the following tasks:

  1. Launch AccuSync Management Console and navigate to the Connections tab and select JIRA.
  2. Add JIRA details and validate the test connection.
  3. As soon as the test connection is successful, refresh the AccuSync page several times. The fields will be visible in the JIRA View Custom Fields page.
Parent topic: Synchronization of Scripted and Custom fields