Unexpected User Name

AcuConnect establishes a connection with the client, but uses an unexpected user name (Local Username). There are two common reasons for getting an unexpected Local Username on the server:

1. The client machine/client user combination doesn't match the expected access record.
2. The client machine/client user combination matches an access record that specifies an unexpected Local Username (perhaps the name of a group account, or an account with restricted privileges).

To investigate and correct this situation, you must be familiar with AcuConnect server access configuration and have access to root or administrator privileges. Work with your AcuConnect system administrator. See Diagnosing Unexpected User Errors on a UNIX Server and Diagnosing Unexpected User Errors on a Windows Server for more information.