AcuConnect establishes a connection with the client, but uses an unexpected user name (Local Username). There are two common reasons for getting an unexpected Local Username on the server:
To investigate and correct this situation, you must be familiar with AcuConnect server access configuration and have access to root or administrator privileges. Work with your AcuConnect system administrator. See Diagnosing Unexpected User Errors on a UNIX Server and Diagnosing Unexpected User Errors on a Windows Server for more information.