Optional: Assessing the Interface and the Workflows

To assess the interface and the workflows of Issue Manager:
  1. Assess the appearance and behavior of the Issue Tracking page to determine whether or not you want to perform the following tasks:
    • Modify the default column labels.
    • Add columns to capture additional information.
    • Modify the fields on the Action dialog box, or add your own fields.
    Keep a list of your modifications. It's your responsibility to inform the users in your organization about any modifications that you make.
  2. Assess the default workflows to determine whether or not they model your organization's needs. Look at each state and the valid actions for that state. Are the default group permissions for that action satisfactory?