Editing an Inbox

Note: You need the Groups, inboxes and user accounts security privilege to add, edit, or delete inboxes.

To edit an inbox:

  1. In the menu, click Issues > Configuration.
  2. Click Inboxes. The Inboxes page opens.
  3. Click on the name of the inbox that you want to edit. The Inbox Settings dialog box opens.
  4. Edit the name of the inbox.
  5. Select a different group from the Group list box.
  6. Edit the description of the inbox.
  7. Check or uncheck the Is active check box.
    Note: If the inbox is used in the routing rules you cannot uncheck the Is active check box.
  8. Click OK to save your changes.