Editing Atlassian JIRA Issue Tracking Profiles

When the server or login credentials of your issue tracking system change, you must edit your issue tracking profile accordingly.

To edit an existing Atlassian JIRA issue tracking profile:

  1. In the menu, click Issues > Issue Tracking Integrations. The Issue Tracking page displays, listing all issue tracking profiles that have been created for the system.
  2. Click on the name of the issue tracking profile that you want to modify. The Edit Issue Tracking Profile dialog box opens.
  3. Edit the Name of the profile. This is the name that is displayed in lists where profiles are available for selection.
  4. Edit the Description of the profile.
  5. Optional: Select a new Type for the issue tracking profile from the list box.
  6. Type a valid Username and Password. The username needs to be a valid JIRA user profile name. These credentials will be used to access your JIRA issue tracking system.
    Important: Use the credentials of a JIRA account with sufficient permissions, as missing permissions in JIRA can cause inconsistencies when the plug-in attempts to add or update issues through this account. The JIRA account requires the following permissions for each project that is used in Silk Central:
    • Browse Projects
    • Create Issues
    • Assignable User
    • Modify Reporter

    Additionally, the JIRA account needs to be able to access (log in to) your JIRA application.

  7. In the URL field, edit the hostname of your JIRA server and the port that is used to connect to the server.
  8. To change the JIRA project, click Load Project to load all projects from the server and update the Project list box, then select a project from the Project list box.
  9. Optional: Select true from the Show all fields list to display all available JIRA fields in the issue dialog, otherwise only the required fields are displayed. If true is selected, the JIRA user defined for the issue tracking profile has to have JIRA administration permissions.
  10. Click OK.

    Silk Central attempts a trial connection to the external system using the information you have provided.

    Note: If an error occurs, please review the information that you have supplied, or consult your administrator.
  11. If the trial connection is successful, a confirmation dialog box displays, asking you if you want to map internal issue states to the states of the newly defined profile.
    • Click Yes to proceed with the related Mapping Issue States procedure.
    • Click No to map issue states later.