Adding Atlassian JIRA Issue Tracking Profiles

To add a JIRA issue tracking profile:

  1. In the menu, click Issues > Issue Tracking Integrations. The Issue Tracking page displays, listing all issue tracking profiles that have been created for the system.
  2. Click New Profile to open the New Issue Tracking Profile dialog box.
  3. Type a Name for the new profile. This is the name that is displayed in lists where the profiles are available for selection.
  4. Type a Description for the new profile.
  5. Select Atlassian JIRA from the Type list.
  6. Type a valid Username and Password. The username needs to be a valid JIRA user profile name. These credentials will be used to access your JIRA issue tracking system.
    Important: Use the credentials of a JIRA account with sufficient permissions, as missing permissions in JIRA can cause inconsistencies when the plug-in attempts to add or update issues through this account. The JIRA account requires the following permissions for each project that is used in Silk Central:
    • Browse Projects
    • Create Issues
    • Assignable User
    • Modify Reporter

    Additionally, the JIRA account needs to be able to access (log in to) your JIRA application.

  7. In the URL field, type the host name of your JIRA server and the port that is used to connect to the server.
  8. Click Load Project to load all projects from the server and populate the Project list box, then select a project from the Project list box.
  9. Optional: Select true from the Show all fields list to display all available JIRA fields in the issue dialog, otherwise only the required fields are displayed. If true is selected, the JIRA user defined for the issue tracking profile has to have JIRA administration permissions.
  10. Click OK.

    Silk Central attempts a trial connection to the external system using the information you have provided.

    Note: If an error occurs, please review the information that you have supplied, or consult your administrator.
  11. If the trial connection is successful, a confirmation dialog box displays, asking you if you want to map internal issue states to the states of the newly defined profile.
    • Click Yes to proceed with the related Mapping Issue States procedure.
    • Click No to map issue states later.