Activating Diagnostic Tests

To reduce the amount of time spent diagnosing problems, the application provides tracing and debugging tools for the server. It can create either, or both, trace command files and diagnostic (.dmp) files. By default, both of these options are turned off. If you encounter a problem, you can simply turn them on and create files that you can review or discuss with a Micro Focus SupportLine representative.

Note: This operation can be performed only when the server configuration is running. For instructions on enabling tracing manually by editing the starteam-server-configs.xml file, refer to Enabling Tracing for Server Configurations Manually.

Open the Server Administration tool and select the server configuration.

Note: If you are using the StarTeam Cross-Platform Client, you will only be able to administer remote servers.
Click Tools > Administration > Configure Server .

The Configure Server page opens.
Click the Diagnostics tab.
To create Server.trc files, check Trace operations that take at least. If you do not want to use the default milliseconds value, type a different number.
To create diagnostic .dmp files, check either or both of the following options:
- Unexpected conditions (server log entries with code #8)
- Errors (server log entries with code #4)
Click OK.

Note: Other diagnostic tests should be specified and generated at the direction of Micro Focus technical personnel.