Improve development agility, collaboration, and transparency across a newly merged application landscape and distributed teams.
About Major Telecommunications Operator
This major telecommunications operator in Asia Pacific offers voice and data services, as well as a range of enterprise and value-added services. The company is among the largest mobile networks in its country and in the top ten globally by number of subscribers.
Having formed through a merger of two large organizations, the telecommunications operator needed to integrate people, processes, and systems from two complex entities. The newly formed development team faced a huge challenge of its own: managing an application landscape that had effectively doubled in size.
A spokesperson for the company takes up the story: “Not only did the merger essentially double our application portfolio, it also doubled the number of vendors we work with, who have equally large teams and application landscapes. You can imagine how difficult it was to ensure effective collaboration between all parties and maintain a high degree of control and quality around application delivery.”
The development team had successfully used Micro Focus ALM/Quality Center to manage software quality for several years prior to the merger. Now, faced with a vastly more complex application landscape, the company took the opportunity to review existing quality and testing practices. It decided that the time was right to transition towards a more modern and integrated software delivery model and embrace agile and DevOps practices.
“During the merger, our organization started shifting from waterfall to agile methodologies,” recalls the spokesperson. “We quickly saw that we needed a toolset that was flexible enough to support agile frameworks. We were pleased to discover that Micro Focus had just the solution we were looking for in ALM Octane.”
Designed to accelerate transformations from iterative application delivery to agile testing and DevOps practices, ALM Octane acts as a central hub for aligning efforts from development to release. It helps teams deliver high-quality software by bringing greater agility, consistency, and traceability to development and testing processes.
Working closely with Micro Focus, the company successfully made the switch to ALM Octane. As the spokesperson notes: “We had great support from Micro Focus in shifting from ALM/Quality Center to ALM Octane. They helped us plan a very smooth, phased transition, so that there was no disruption to the business. Micro Focus also worked with us to provide extensive training to help our users get up to speed with the new platform quickly.”
Today, the company has integrated ALM Octane with its DevOps pipelines and automated testing systems. It provides a unified platform for supporting reliable, consistent, and efficient quality and test management across an extensive application landscape and multiple teams, both internal and external.
“It’s not unusual for us to have multiple vendors and partners working simultaneously on an application,” explains the spokesperson.
Spokesperson
Major Telecommunications Operator
The company has also gained the ability to track key metrics and team productivity, which is helping it lift software development quality and efficiency to new heights.
The spokesperson states: “When everyone started working together on ALM Octane, we started capturing their metrics too. While productivity was quite low initially as people got used to the new solution, we have made great strides over time and are now seeing high productivity levels among both internal teams and external vendors.”
Two key metrics that have improved significantly are test case execution times and defect turnaround times. According to the spokesperson:
Spokesperson
Major Telecommunications Operator
