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TELUS

Canadian telecommunications company shrinks call-servicing time for fast, search-box access to 6 million service addresses with Micro Focus IDOL.

Outcomes

+ Modernized the address search experience to give its Wireline-services agents faster, simpler access to 6 million service addresses
+ Replaced a complex, full-screen search form with a single-line search box
Eliminated the need for user training; allows agent to search plain-text addresses instead of cryptic, abridged-address formats

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