About Türk Telekom
Founded more than 180 years ago, Türk Tele kom is Türkiye’s leading information and communication technologies company. Serving approximately 53 million customers with 39 thousand employees in 81 cities, it manages 13,000+ server infrastructures in 5 data centers and monitors more than 20,000 application services for its customers. Türk Telekom is the first company in Türkiye to integrate fixed voice, mobile, TV, and broadband products.
Accelerating Digital Transformation with AIOps
Türk Telekom wanted to simplify its complex environment and improve decision-making processes at a management level. Topping its list of desired capabilities were instant impact analysis and the ability to automatically run algorithms to detect the root cause of an issue, with the results monitored in real-time. Artificial Intelligence for IT Operations (AIOps) fit with Türk Telekom’s innovative digital transformation approach.
“We use the latest technologies in our own business processes and support IT4IT international standards in our operations center,” said Necdet Türkay, IT automation and management systems manager at Türk Telekom.
Single Source of Truth Supports Proactive Issue Resolution
AIOps-driven machine learning now detects anomaly-based metrics and alarms within nearly 200 applications. Application topologies are integrated between Universal Discovery & Universal CMDB, Operations Bridge Manager (OBM), and Operations Bridge Analytics (OBA). “Using topology data, we designed dashboards that show dynamic application change and execute data analytics to feed management decision-making processes,” says Alper Arpacıoğlu, corporate support operations group manager for Türk Telekom. “These benefits cover all five data centers and give us a single source of truth. Creating trackable and ready to interpret data is the basis of our improved AI-enabled operations.”
The team integrated Micro Focus solutions— Application Lifecycle Management (ALM) and Service Manager—into the new AIOps model. This enabled real-time data monitoring with event details and application availability levels are now monitored by Operations Bridge. By processing the metrics with AI algorithms, managers can conveniently analyze and generate alarms to highlight application anomalies. An AI-enabled central management structure creates a single pane of glass where each item in the live data center environment is made traceable and manageable through metrics.
According to Hakan Tongar, IT operations manager for Türk Telekom, “Thousands of metrics continuously track applications in real-time using AI algorithms. AI-driven root cause detection and problem analysis are visualized through user friendly dashboards accessible by management. This early issue detection supports a more proactive issue resolution approach.”
Enhanced Customer Satisfaction and Service Quality
The large-scale AIOps project, spearheaded by Türk Telekom’s Service Management Collection Operations Directorate, was supported by 15 other Türk Telekom divisions who all benefit from the resulting data transparency.