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Universal Discovery and Universal CMDB

Configuration management for hybrid IT.

Universal Discovery and Universal CMDB
OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations and can be deployed on-premises or via SaaS. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.

Complete Discovery

Agent-based or agentless? Enjoy both!

Get a complete IT asset and configuration inventory across on-premises, multi-cloud, virtualized, and containerized hardware, software, and endpoints.

Complete Discovery<
Help every IT team be more efficient by creating a trusted, reliable CMDB.
Complete Discovery<
Have an up-to-date CMDB, no matter your network security policies or VPN connections.

Complete Discovery
Assisted Service Modeling

See how infrastructure delivers services.

Knowing how your infrastructure delivers business critical applications and services is a must for effective change and configuration management.

Understand the purpose of your infrastructure with top-down service modeling.
Easily build service maps across on-premises and multi-cloud from one source.

See how infrastructure delivers services.
Proactive Impact Analysis

My change did what? Know before you go!

Change is constant in IT, but before you or a service agent makes one, you should see how it’s going to affect your service delivery.

Reduce the risks of planned and unplanned changes by predicting impacts.
Accelerate issue resolution times with configuration change records.

Proactive Impact Analysis

Additional Features


Avoid lock-in with a discovery solution and CMDB that works with everyone.

Highly customizable

Make configuration management meet for your needs and environment.

Deploy on SaaS

Enjoy the latest CMDB features without upgrade hassles, deployed either stand-alone or in conjunction with OpenText SMAX, AMX, or HCMX.

Accolades and Certifications

ITSM SaaS Meets FedRAMP® Requirements

Customer Success

Our customers do more.


reduction in emergency changes


lower downtime costs due to change impact


faster implementation and time to value
  • “Data is the hub of IT. It is nice now to have one consolidated source for all data with Universal CMDB.”

    Stephan Dietz
    Process Owner Service Asset Configuration Management
    Automotive Parts Manufacturing
  • “Universal Discovery and Universal CMDB are invaluable because they are so customizable to anyone’s configuration management or discovery needs.”

    Shawn Gill
    Software Engineer – Strategy and Topology Design
  • “We spent 18 months trying to implement [a competitor’s] discovery for cloud and could not do it. We did it in 6 days with Universal Discovery.”

    Scott H.
    CTO – IT Asset Management
    Finance & Data Processing
  • “The most important thing is that we have centralized the hardware data and consolidated it into a single system. We have reduced the risk of failure and downtime of business-critical systems that earn money for the company.”

    Andrei Nosov
    Deputy Head of ITSM
    Finance & Banking
  • “We’ve been trying to get real-time information on our clouds and the event-driven updates that OpenText Universal Discovery can pull are really important.”

    P. Clarke
    Technology Data Optimization Team
    Finance & Banking


Featured Resources

What Is Page

What Is CMDB?


OpenText Universal Discovery and Universal CMDB Overview


Creating a Single Source of IT Truth in a Multi-Cloud and Containerized World

Frequently Asked Questions

Related Products

Universal Discovery & CMDB

Get started today.

release-rel-2024-2-2-9397 | Tue Feb 27 09:17:20 PST 2024
Tue Feb 27 09:17:20 PST 2024