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World Vision International

Resolving issues faster and improving user experience with Micro Focus SMAX.

Outcomes

+ 31% faster time to issue resolution.
15-point NPS increase in user satisfaction.
Greater agility and lower TCO via standardization.
140+ new automated routing rules for issue assignments.
44% growth in the knowledge article library and more self-service users.
Enthusiastic user adoption stemming from early stakeholder engagement.

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