Micro Focus SMAX is a Leader in The Forrester Wave for Enterprise Service Management

Service Management Automation X

Machine learning based ITSM software to meet all your service desk and IT service management needs.

Analysts rank SMAX a leader

Following on from the latest Forrester Wave report, SMAX has once again been recognized as a leader. In both the recently released IDC MarketScape: Worldwide IT Service Management 2020 Vendor Assessment and Research In Action (RIA) Vendor Selection Matrix – IT Enterprise and Service Management SaaS and Software reports, SMAX is identified as a key market player. Read the reports to find out why.

IDC MarketScape RIA Matrix
Analysts rank SMAX a leader
Block based replication
Machine learning, analytics based service desk

Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.

Smart self-service with social collaboration

An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation.

Modern service management that goes beyond IT

A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.

Screen code
Codeless configuration and easy upgrades

Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time.

Multi-tenancy for service provider support

Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.

ITOM platform with flexible deployment options

Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.


Want to know how to get Enterprise Service Management right?

If you want to learn about ESM, how it can help you with your digital transformation, how to create the business case for it, and what the critical success factors are, this eBook is for you.

release-rel-2020-5-2-4497 | Thu May 28 12:30:11 PDT 2020
Thu May 28 12:30:11 PDT 2020