Yes, our ITSM solution (SMAX) integrates seamlessly with ChatGPT using the built-in SMAX integration engine. You can easily develop a dedicated ChatGPT connector using the generic REST connector available in the integration engine. ChatGPT can be added as a specific usage pattern in agent-to-agent chats, thereby turning ChatGPT into a virtual SMAX service desk agent providing well-crafted conversational answers based on publicly available information.
SMAX also offers a private generative AI virtual assistant, IT Operations Aviator, that is private, secure, and discrete. It runs on a private large language model (LLM), integrates with your content, and enforces access control. With built-in safeguards and easy-to-configure settings, Aviator is the generative AI chatbot you can trust.
Explore IT Operations Aviator ›