The machine learning based service desk delivered on-premise or cloud
The latest release of SMAX, the machine learning based solution for ESM, ITSM and ITAM, comes with exciting new capabilities including: An intent based smart virtual agent with Natural Language Understanding (NLU), SMAX Marketplace to share applications and to extend your SMAX ITSM and ESM, Google cloud support with managed Kubernetes, and unit-based licensing.
Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.
An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation.
A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.
Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time.
Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.
Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.
Our SMAX service portal is well liked by staff, and we regularly receive requests for other departments to be included
Service management becomes relevant across the enterprise, not just within IT. For me that has probably been the best outcome we could have hoped for.
We really saw the benefits of having smart tickets save our agents 60 percent of the time to capture interactions.
We experience significantly increased operations availability, greater efficiencies, and improved productivity. Most importantly, we enhanced our ability to responsively and lucratively support both our internal and external members.
A series of demo videos provides insight into Service Management Automation X (SMAX)