Products
IT Service Management
Discovery and CMDB
AIOps and Observability
Cloud Management
Vulnerability Management
Automation
Support & Services
Support
IT Professional Services
Education and Training
Academic Programs
Resources
SMAX is advanced service management made simple and starts at $79 per agent a month. Based on embedded machine learning and analytics, it delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).
Take productivity and service experience to new heights with out-of-the-box extensible best practices for ITSM processes.
Take charge of your IT assets from procurement through retirement across inventories, contracts, vendors, and more with Asset Management X (AMX).
Take proven ITSM principles and capabilities into business functions to improve their performance, service, and outcomes.
Integrated, intelligent, role-based, no-wait self-service portal gets employees back to work faster.
Smarter processes, workflows, and tasks for automated service fulfillment and issue resolution.
Rapid configurations, build-your-own apps, and seamless upgrades.
Switzerland’s largest airport cuts resolution times and boosts efficiency by building a robust service management foundation with SMAX.
Keeping the wheels of Brazilian justice turning in a global crisis, SMAX speeds up issue resolution and cuts costs by 40%.
Non-profit humanitarian organization uses SMAX for end-to-end service management, delivering 30% faster issue resolution with a superior user experience.
“We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows— that’s why we chose SMAX.”
“We already knew what SMAX was capable of doing. The ITSM system had to support standardization with as much self-service and automation as possible. It had to be forward-looking and grow with our changing needs.”
“Combined with the new service modules and proactive, machine learning-driven problem and suggestion management, they have improved service agent productivity and enabled agile service delivery for our customers.”