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Transform ITSM self-service with private generative AI Learn more

Service Management Automation X (SMAX)

SaaS Service Desk, ITSM, and ESM software.

Service Management Automation X (SMAX)
OpenText™ SMAX is advanced service management made simple and starts at $79 per agent a month. Based on embedded machine learning and analytics, it delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).

IT Service Management

Deliver modern IT services.

Take productivity and service experience to new heights with out-of-the-box extensible best practices for ITSM processes.

Increase your time to value with out-of-the-box, ITIL–aligned ITSM processes.
Optimize efficiency with a solution that’s easy to use, extend, and update.

Deliver modern IT services.
IT Asset Management

Control your assets end to end.

Take charge of your IT assets from procurement through retirement across inventories, contracts, vendors, and more with Asset Management X (AMX).

Control costs by tracking spends to budgets and managing asset inventories.
Ensure license compliance with software asset management.

Control your assets end to end.
Enterprise Service Management

Extend service management into non-IT functions.

Take proven ITSM principles and capabilities into business functions to improve their performance, service, and outcomes.

Reduce complexity and deliver a consistent user experience for everyone.
Easily leverage and create services for any business function.

Enterprise Service Management

Additional Features

Consumer-Like Service Experience

Integrated, intelligent, role-based, no-wait self-service portal gets employees back to work faster.

AI and Automation

Smarter processes, workflows, and tasks for automated service fulfillment and issue resolution.

Codeless Configuration

Rapid configurations, build-your-own apps, and seamless upgrades.

Accolades and Certifications

Customer Success

Our customers do more.

  • “We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows— that’s why we chose SMAX.”

    Onno Van Der Dussen
    IT Operations Manager ITSM
  • “We already knew what SMAX was capable of doing. The ITSM system had to support standardization with as much self-service and automation as possible. It had to be forward-looking and grow with our changing needs.”

    Norsk Helsenett
    Tor Kristian Hansen
    ITSM Project Manager
  • “Combined with the new service modules and proactive, machine learning-driven problem and suggestion management, they have improved service agent productivity and enabled agile service delivery for our customers.”

    Sopra Steria
    Domain Owner ITSM & Tools


Featured Resources

Data Sheet

Service Management Automation X (SMAX)


Modern Business Requires Modern ITSM—ebook


Digital Transformation and Enterprise Service Management (ESM) Primer




Research in Action: Leaping towards Strategic Enterprise Service Management


Smarter for Employees. Smarter for IT.


Moving SMAX to SaaS

Frequently Asked Questions

Related Products

SMAX delivers advanced ITSM at low TCO

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release-rel-2023-9-2-9373 | Wed Sep 20 05:02:54 PDT 2023
Wed Sep 20 05:02:54 PDT 2023