Your browser is not supported

For the best experience, use Google Chrome or Mozilla Firefox.

GigaOm Radar for ITSM Solutions - SMAX a LEADER Get analyst report
GigaOm Radar for ITSM Solutions - SMAX a LEADER
Get analyst report

GigaOm Radar for ITSM Solutions - SMAX a LEADER

Find out why and how Micro Focus SMAX is leading the way.
Get Analyst Report

Service Management
Automation X (SMAX)

New SaaS IT Service Management (ITSM) Automation Software Tools
& Solutions based on machine learning to meet all your service desk and
IT service management needs.

Access free trial SMAX for ITSM

SMAX delivers a smarter approach for IT Service Management, IT Asset Management and Enterprise Service Management, based on embedded machine learning and analytics. Optimizing efficiency it is intuitive to use, easy to extend, and update with entirely codeless configuration.

Unburden service desk agents

Unburden service desk agents

Increase employee and IT productivity by creating and fulfilling services faster, and reduce the time to resolve with embedded machine learning and automation.

Decrease cost of ITSM

Decrease cost of ITSM on SaaS

Automate your processes, workflows, and tasks, and avoid customizations and easily deploy, update and run your service desk in the cloud – and drive down TCO.

Simplify service desk use

Simplify service desk use

Increase end user satisfaction and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go.

Embrace agile ITSM

Embrace feature rich ITSM

Deliver automated services with a complete set of ITSM features and third-party integrations that result in a superior user experience.

Manage IT assets

Manage IT assets

Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.

Run enterprise service management

Run enterprise service management

Leverage proven ITSM principles and capabilities in HR, facilities, finance and other business functions to improve their performance, service and outcomes.

SMAX - the #1 in Enterprise Service Management
Download the Research in Action 2022 Vendor Selection Matrix for Enterprise Service Management and find out why Micro Focus is the leader again.

See the report ›

Dive deeper. Discover more.

  • Unburden service desk agents

    Unburden service desk agents

    Unburden service desk agents

    Unburden service desk agents

    • Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA’s, and time and quality expectations.
    • Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support.
    • Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management.
    Unburden service desk agents
  • Decrease cost of ITSM

    Decrease cost of ITSM on SaaS

    Decrease cost of ITSM

    Decrease cost of ITSM on SaaS

    • Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration.
    • Get up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations.
    • Run your service desk on SaaS, or in the cloud with AWS, Microsoft Azure, and Google Cloud
    Decrease cost of ITSM
  • Simplify service desk use

    Simplify service desk use

    Simplify service desk use

    Simplify service desk use

    • Make it easier for employees to request support from a common service catalog with intuitive, personalized, no-wait self-service powered by machine learning.
    • Empower them with natural language search, mobile submissions, and social collaboration in a single portal.
    • A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24x7.
    Simplify service desk use
  • Embrace agile ITSM

    Embrace feature rich ITSM

    Embrace agile ITSM

    Embrace feature rich ITSM

    • Decrease cost with a complete set of AI-based ITSM features out-of-the-box.
    • Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.
    • Manage your services with repeatable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset and configuration, and service level management, and request fulfillment.

Case Studies

TJDFT

Keeping the wheels of justice turning in a global crisis – SMAX enables faster issue resolution and 40% cost reduction for the Court of Justice of the Federal District and Territories, Brazil.

Read case study
Zurich Airport

Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency.

Read case study
Petroleum Development Oman

SMAX AI and machine learning enables a more efficient and engaging ITSM experience for 12,000 users.

Read case study
Read more case studies

Related Products

Universal Discovery and CMDB

Monitor and control your Hybrid IT environment in real-time with multi-cloud discovery and Universal CMDB.
Learn more

Asset Management X

Make better-informed asset decisions, right size licenses, enrich your data, and control costs.

Learn more

Service Manager

The extensible and scalable service desk solution built on machine learning, analytics and automation.

Learn more

Research in Action: Leaping towards Strategic Enterprise Service Management

Watch webinar
Ten Tips for Empowering your IT Support with AI
Read white paper
Smarter for employees. Smarter for IT
View infographic

Research in Action: Leaping towards Strategic Enterprise Service Management

Watch webinar

Ten Tips for Empowering your IT Support with AI

Read white paper

Smarter for employees. Smarter for IT

View infographic

    Additional Resources

    Blog: Service Management Automation
    What is ITSM?
    Webinar: What’s new in ESM?
    What is Enterprise Service Management?
    White Paper: Automation, AI, Analytics Reinventing ITSM
    What is Hybrid IT Management?
    Webinar: SMAX and RPA - Automating Service Management the Smart Way
    What is Artificial Intelligence?
    Join bi-weekly live meetings for SMAX practitioners
    release-rel-2022-5-1-7444 | Wed May 11 20:40:59 PDT 2022
    7444
    release/rel-2022-5-1-7444
    Wed May 11 20:40:59 PDT 2022
    Rackspace