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Service Management Automation X (SMAX)

SaaS Service Desk, ITSM, and ESM software.

Service Management Automation X (SMAX)

SMAX is advanced service management made simple and affordable. Based on embedded machine learning and analytics, it delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).

IT Service Management

Deliver modern IT services.

Take productivity and service experience to new heights with out-of-the-box extensible best practices for ITSM processes.


Increase your time to value with out-of-the-box, ITIL–aligned ITSM processes.

Increase your time to value with out-of-the-box, ITIL–aligned ITSM processes.

Optimize efficiency with a solution that’s easy to use, extend, and update.

Optimize efficiency with a solution that’s easy to use, extend, and update.

Deliver modern IT services.

IT Asset Management

Control your assets end to end.

Take charge of your IT assets from procurement through retirement across inventories, contracts, vendors, and more with Asset Management X (AMX).


Control costs by tracking spends to budgets and managing asset inventories.

Ensure license compliance with software asset management.

Enterprise Service Management

Extend service management into non-IT functions.

Take proven ITSM principles and capabilities into business functions to improve their performance, service, and outcomes.

Reduce complexity and deliver a consistent user experience for everyone.

Easily leverage and create services for any business function.

Additional Features

Consumer-Like Service Experience

Integrated, intelligent, role-based, no-wait self-service portal gets employees back to work faster.

AI and Automation

Smarter processes, workflows, and tasks for automated service fulfillment and issue resolution.

Codeless Configuration

Rapid configurations, build-your-own apps, and seamless upgrades.

Awards and Accolades

Customer Success

Our customers do more

  • “We have noticed a 90 percent increase in use of the service desk since the SMAX implementation, compared with email and phone requests.”

    Allied Motion
    Daniel Capeleiro
    IT Technician
  • “SMAX empowered our users with a simplified service model and increased our first contact issue resolution rate from nine to over 45 percent.”

    Court of Justice of the Federal District and Territories Brazil
    Raymundo Avelino Aben Athar
    Under-Secretary for Integrated
    Information Technology Management
  • “Combined with the new service modules and proactive, machine learning-driven problem and suggestion management, they have improved service agent productivity and enabled agile service delivery for our customers.”

    Sopra Steria
    Patrick Bailly
    Domain Owner ITSM & Tools


Featured Resources

Data Sheet
Service Management Automation X (SMAX) Data sheet
Read data sheet
Digital Transformation and Enterprise Service Management (ESM) Primer
Read ebook
Read flyer
Research in Action: Leaping towards Strategic Enterprise Service Management
View webinar
White Paper
Ten Tips for Empowering your IT Support with AI
Read white paper
Smarter for Employees. Smarter for IT.
View infographic
Moving SMAX to SaaS
View guide
White Paper
Modernize Service Management in the Digital Age
Read white paper
White Paper
The Smart Service Desk—3 Ways Analytics and Machine Learning can Transform Your Service Desk
Read white paper

Related Products

Universal Discovery and UCMDB

Discover, map, and monitor the infrastructure, software, and configurations of your multi-cloud, hybrid IT environment to improve service delivery.

Asset Management X

Make better informed IT asset decisions, right-size software licenses, assign asset costs to budgets, and accelerate procurements.

Operations Orchestration

Achieve efficiency, seamless integrations, and quick time to value with enterprise-scale orchestration.

SMAX delivers advanced ITSM at low TCO

release-rel-2022-09-02-hotfix-8033 | Thu Sep 29 14:23:06 PDT 2022
Thu Sep 29 14:23:06 PDT 2022