The machine learning based service desk delivered on-premise or cloud
SMA provides a digital self-service experience for IT and non-IT services with native mobile applications, virtual agents (bots), social collaboration, and ChatOps, all driven by machine learning, analytics, and automation. The latest SMA release comes with enhancements in many areas.
Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.
An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation.
A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.
Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time.
Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.
Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.
Service management becomes relevant across the enterprise, not just within IT. For me that has probably been the best outcome we could have hoped for.
We really saw the benefits of having smart tickets save our agents 60 percent of the time to capture interactions.
We experience significantly increased operations availability, greater efficiencies, and improved productivity. Most importantly, we enhanced our ability to responsively and lucratively support both our internal and external members.
We have met our targets for improving IT governance and the management and control of the services […]. This has provided guarantees that allow us to continue to tackle new digital transformation processes and respond quickly to the requirements of a growing business like ours.
A series of demo videos provides insight into Service Management Automation X (SMAX)