Service Management Automation X

The machine learning based service desk delivered on-premise or cloud

Service Management Automation X (SMAX) 2019.05 is available now

The latest release of SMAX, the machine learning based solution for ESM, ITSM and ITAM, comes with exciting new capabilities including: An intent based smart virtual agent with Natural Language Understanding (NLU), SMAX Marketplace to share applications and to extend your SMAX ITSM and ESM, Google cloud support with managed Kubernetes, and unit-based licensing.

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Block based replication
Machine learning, analytics based service desk

Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.

Smart self-service with social collaboration

An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation.

Modern service management that goes beyond IT

A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.

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Codeless configuration and easy upgrades

Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time.

Multi-tenancy for service provider support

Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.

ITOM platform with flexible deployment options

Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.

Do you want to see the best user experience through machine learning and analytics in action?

A series of demo videos provides insight into Service Management Automation X (SMAX)


Want to govern best practices, lower risk, and ensure business compliance?

Solutions Business Manager is a leading Business Process Management Suite that enables teams to orchestrate, integrate, audit and enforce human workflows between LOB systems.

release-rel-2019-9-2-2657 | Wed Sep 18 04:10:00 PDT 2019
Wed Sep 18 04:10:00 PDT 2019