SMAX is advanced service management made simple and affordable. Based on embedded machine learning and analytics, it delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).
“We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows— that’s why we chose SMAX.”
Onno Van Der Dussen IT Operations Manager ITSM
“We already knew what SMAX was capable of doing. The ITSM system had to support standardization with as much self-service and automation as possible. It had to be forward-looking and grow with our changing needs.”
Tor Kristian Hansen ITSM Project Manager
“Combined with the new service modules and proactive, machine learning-driven problem and suggestion management, they have improved service agent productivity and enabled agile service delivery for our customers.”