Service Management Automation X

The machine learning based service desk delivered on-premise or cloud

Service Management Automation (SMA) 2018.11 is available now

SMA provides a digital self-service experience for IT and non-IT services with native mobile applications, virtual agents (bots), social collaboration, and ChatOps, all driven by machine learning, analytics, and automation. The latest SMA release comes with enhancements in many areas.

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Block based replication
Machine learning and analytics based service desk

Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.

Smart self-service with social collaboration

An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation.

Modern service desk that goes beyond IT

Provide analytics-based applications for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.

Screen code
Codeless configuration and easy upgrades

Create user-defined process-based applications including tables and workflows without writing any code. Upgrades are automatic, providing instant access to new features every time.

Multi-tenancy for service provider support

Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.

Network 1
ITOM platform with flexible deployment options

Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.

Service Management Automation X (SMAX) can help you streamline and simplify application creation?

Fast-track enterprise service management applications with codeless configuration


Want to govern best practices, lower risk, and ensure business compliance?

Solutions Business Manager is a leading Business Process Management Suite that enables teams to orchestrate, integrate, audit and enforce human workflows between LOB systems.

release-rel-2019-1-2-1574 | Wed Jan 23 12:18:49 PST 2019
Wed Jan 23 12:18:49 PST 2019