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Service Management Automation X (SMAX)

SaaS Service Desk, ITSM, and ESM software.

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Service Management Automation X (SMAX)

SMAX is advanced service management made simple and affordable. Based on embedded machine learning and analytics, it delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).

Watch ESM video Watch SMAX for ITSM video

IT Service Management

Deliver modern IT services.

Take productivity and service experience to new heights with out-of-the-box extensible best practices for ITSM processes.

 

Increase your time to value with out-of-the-box, ITIL–aligned ITSM processes.

Increase your time to value with out-of-the-box, ITIL–aligned ITSM processes.

Optimize efficiency with a solution that’s easy to use, extend, and update.

Optimize efficiency with a solution that’s easy to use, extend, and update.

Read Modern ITSM ebook
Read SMAX brochure
Deliver modern IT services.

IT Asset Management

Control your assets end to end.

Take charge of your IT assets from procurement through retirement across inventories, contracts, vendors, and more with Asset Management X (AMX).

 

Control costs by tracking spends to budgets and managing asset inventories.

Ensure license compliance with software asset management.

Read AMX flyer
Watch AMX video

Enterprise Service Management

Extend service management into non-IT functions.

Take proven ITSM principles and capabilities into business functions to improve their performance, service, and outcomes.

Reduce complexity and deliver a consistent user experience for everyone.

Easily leverage and create services for any business function.

Read HR Service Management flyer
Watch ESM with SMAX video

Additional Features

Consumer-Like Service Experience

Integrated, intelligent, role-based, no-wait self-service portal gets employees back to work faster.

Watch video

AI and Automation

Smarter processes, workflows, and tasks for automated service fulfillment and issue resolution.

Read white paper

Codeless Configuration

Rapid configurations, build-your-own apps, and seamless upgrades.

Read white paper

Awards and Accolades

#1 in Enterprise Service Management

Read the Research in Action 2022 Vendor Selection Matrix report

Leader in ITSM Solutions

Read the GigaOm Radar for ITSM Solutions report

Customer Success

Our customers do more

    • “We have noticed a 90 percent increase in use of the service desk since the SMAX implementation, compared with email and phone requests.”

      Allied Motion
      Daniel Capeleiro
      IT Technician

    • “SMAX empowered our users with a simplified service model and increased our first contact issue resolution rate from nine to over 45 percent.”

      Court of Justice of the Federal District and Territories Brazil
      Raymundo Avelino Aben Athar
      Under-Secretary for Integrated
      Information Technology Management

    • “Combined with the new service modules and proactive, machine learning-driven problem and suggestion management, they have improved service agent productivity and enabled agile service delivery for our customers.”

      Sopra Steria
      Patrick Bailly
      Domain Owner ITSM & Tools

      Resources

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      Community

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      Blog

      Blog

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      Partners

      Partners

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      Pricing

      Pricing

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      Featured Resources

      Data Sheet
      Service Management Automation X (SMAX) Data sheet
      Read data sheet
      Ebook
      Digital Transformation and Enterprise Service Management (ESM) Primer
      Read ebook
      Flyer
      SMAX SaaS for ITSM
      Read flyer
      Webinar
      Research in Action: Leaping towards Strategic Enterprise Service Management
      View webinar
      White Paper
      Ten Tips for Empowering your IT Support with AI
      Read white paper
      Infographic
      Smarter for Employees. Smarter for IT.
      View infographic
      Guide
      Moving SMAX to SaaS
      View guide
      White Paper
      Modernize Service Management in the Digital Age
      Read white paper
      White Paper
      The Smart Service Desk—3 Ways Analytics and Machine Learning can Transform Your Service Desk
      Read white paper
        See all resources

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        SMAX delivers advanced ITSM at low TCO

        Get details
        release-rel-2022-09-02-hotfix-8033 | Thu Sep 29 14:23:06 PDT 2022
        8033
        release/rel-2022-09-02-hotfix-8033
        Thu Sep 29 14:23:06 PDT 2022
        AWS