User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
File Reporter for OES examines OES network file systems and delivers intelligent file insights so you can make the most intelligent business decisions.
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
A comprehensive Security Orchestration Automation Response platform with cognitive automation, investigation service desk, process orchestration and SOC analytics.
Identify, analyze, and manage your data; then establish policies to protect your data properly and efficiently, in use and throughout its lifecycle, and ensure data preservation.
Machine learning based IT Service Management (ITSM) Automation Software Tools & Solutions to meet all your service desk and IT service management needs.
Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA’s, and time and quality expectations.
Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support.
Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management.
Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration.
Get up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations.
Run your service desk on-prem, SaaS or in the cloud with AWS, Microsoft Azure, and Google Cloud.
Make it easier for employees to request support from a common service catalog with intuitive, personalized, no-wait self-service powered by machine learning.
Empower them with natural language search, mobile submissions, and social collaboration in a single portal.
A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24x7.
Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.
Establish well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset and configuration and service level management, and request fulfillment.
Control the lifecycle of IT assets with Asset Management, including inventory, contract, vendor, procurement, and software (SAM).
Track from procurement and inventory through to disposal, measure vendor performance, automate acquisition of IT components and maximize the value of your IT investments.
Optimize software licenses, mitigate compliance risk and reduce maintenance costs.
Extend the value of IT service management into business functions with enterprise service management.
Automate business services with a single solution for ITSM, ITAM and ESM to reduce complexity, increase efficiency and deliver a consistent user experience for everyone.
Build your own or run fit-for-purpose apps for business departments to drive better, faster, and cheaper back office operations.
Keeping the wheels of justice turning in a global crisis – SMAX enables faster issue resolution and 40% cost reduction for the Court of Justice of the Federal District and Territories, Brazil.
Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency.
