Users self-serve via mobile portal or email to open and update requests. Dynamic forms provide IT-specific information based on the request.
Users interact with the help desk how they want—email, portal, and mobile.
Get the right information for every request.
Create a self-service enterprise app store so users easily understand how to request services and assets. Customize the store to match corporate branding.
Custom workflows to apply corporate governance.
Automated app and service delivery.
Service Desk—ITIL Edition provides 10 key ITIL processes including Configuration, Service Request, Service Level, Service Portfolio, Service Catalog, Incident, Problem, Change, Release and Deployment, Financial, and Knowledge Management.
Align with ITIL best practices—automatically.
Ensure quality services and IT service desk functions.