Fast and easy ITIL-based service desk solution, integrated with Unified Endpoint Management.
Allow users to interact with the service desk in a self-service manner. Users can use either the mobile friendly self-service portal or email to open and update incidents and requests. Dynamic forms let IT request specific information based on request type when users request help. Publish knowledge articles to ensure users can help themselves. Notify users of outages.
Create a self-service enterprise app store that gives users a familiar way to request corporate services and assets. Create customized approval workflows to apply corporate governance. Automate delivery of applications and services with native integration to ZENworks and Active Directory/LDAP groups. Customize the store and user portal to match your corporate branding.
Built with ITIL in mind. Service Desk, ITIL Edition provides 10 ITIL processes including Configuration Management, Service Request Management, Service Level Management, Service Portfolio, Service Catalog, Incident Management, Problem Management, Change Management, Release and Deployment Management, Management, Financial Management, Knowledge Management.
Empower technicians with Endpoint Device Management Integration. Import configuration items from ZENworks to the Configuration Management Database (CMDB). Provide better support with ZENworks Remote Management. Assign software distribution or configuration bundles to resolve incidents or fulfill requests. Create custom reports and dashboards across Service Desk and UEM.
Simple virtual appliance-based system deploys in minutes. Guided quick start helps get the system configured, users imported, teams created, items imported from ZENworks or manually created, app store configured, and more. No hidden costs, includes the server, database and web software. Virtual appliance-based reporting solution for ad hoc report and dashboard creation.
Track traditional IT assets and non-IT assets from the same console. Import desktop, mobile devices, and application assets from ZENworks. Extensible asset management import / export capabilities. Define custom asset lifecycle. Track costs and expiration. Add custom fields to track additional asset attributes. Assign assets to users or org units. Basic purchase tracking.
Find out more about the products that deliver Unified Endpoint Management and Protection.
