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ZENworks Service Desk


Since ZENworks Service Desk version 7.5, the System operates on the Common Appliance Framework which simplifies installation, setup, and configuration, reducing the cost of ownership regarding the operating system, maintenance, and licensing costs.

System Requirements

  • Minimum requirements:
    • 4GB Available RAM (100 concurrent technicians)
    • Sun 64-bit JDK 1.7 and 1.8
    • 40GB Hard Disk (per year, 1-5k requests per month)

  • Virtualization (64bit only):
    • VMware ESXi 6.x
    • SUSE XEN on SLES 12 SP4, SLES 12 SP5, SLES 15, SLES 15 SP1
    • Microsoft Hyper-V Windows 10.0
    • Citrix XenCenter 8.0
    • VMware ESX/ESXi Server 4

  • Databases:
    • Microsoft SQL Server 2014, 2016, 2017, and 2019
    • MySQL v5.0 to v8.x
    • Oracle Database 12c Enterprise Edition, Oracle Database 18c Enterprise Edition, and Oracle Database 19c Enterprise Edition configured with SID
    • PostgreSQL 13.x as an embedded database
    • PostgreSQL 9.6.x, 10.x, and 13.x as an external database

  • Browsers:
    • Internet Explorer
    • Safari
    • Firefox
    • Chrome

Service Desk Documentation

ZENworks Service Desk 8.0 is a complete service management solution that allows you to easily monitor and solve services issues so there is minimal disruption to your organization, which allows users to focus on the core business

release-rel-2022-11-2-8258 | Tue Nov 22 15:06:16 PST 2022
Tue Nov 22 15:06:16 PST 2022