IDOL powers a range of AI (Artificial Intelligence) powered chatbot solutions that allows organizations to offer their customers and employees access to information and processes using an automated human-like operator which can engage in natural language dialogues.
Organizations have an ever increasingly diverse range of information requests. IDOL uses our unique Natural Language Question Answering (NLQA) technology to allow natural conversations between end users and a virtual assistant, to perform queries against: curated (FAQ) responses (Answer Bank), data tables and data services (Fact Bank), and unstructured documents (Passage Extraction); and to follow configured processes to facilitate knowledge discovery.
IDOL, using Micro Focus KeyView, offers powerful data extraction solutions for extracting text, metadata, and other content from over 1,000 file formats on a variety of platforms, while providing high-fidelity viewing and printing. It also offers annotation and conversion to web-ready HTML, valid XML, and image output formats in order to leverage data available for search and other critical business operations.
Meta Data, visible text and hidden text, can all be extracted allowing for better insights into your data.
IDOL provides other grammars including those to address CCPA & GDPR regulations that work automatically right out of the box. These grammars identify critical information within your data and allow you to access, search and modify information within.
These grammars are useful for those in industries such as the financial sector, healthcare, and government. There are grammars that also help to secure protected data such as those considered to be PCI, PII, and PHI.
Understanding how your organization is perceived by the public is critical, but manually trying to track every article, video or social media post is not possible. With sentiment analysis, Micro Focus IDOL helps your organization understand how you are being presented to your customers, identify trends, pinpoint regional sentiments, and quickly react to negative information.
IDOL is a comprehensive data analytics solution that provides fully automated, real-time, multilingual, news and social media monitoring and information analytics capabilities. Whatever and wherever the mention, IDOL enables you to gain that coveted insight that is both fast and comprehensive. Sentiment Analysis has use cases that cross multiple industries and governmental efforts.