Your browser is not supported

For the best experience, use Google Chrome or Mozilla Firefox.

World Vision International

Resolving issues faster and improving user experience with Micro Focus SMAX.

Outcomes

+ 31% faster time to issue resolution.
15-point NPS increase in user satisfaction.
Greater agility and lower TCO via standardization.
140+ new automated routing rules for issue assignments.
44% growth in the knowledge article library and more self-service users.
Enthusiastic user adoption stemming from early stakeholder engagement.

Related Stories

release-rel-2022-9-2-7953 | Wed Sep 14 16:06:11 PDT 2022
7953
release/rel-2022-9-2-7953
Wed Sep 14 16:06:11 PDT 2022
AWS