SMAX Certified Specialist Exam

201951

Beginner Certifications

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SMAX Certified Specialists have proven their ability to apply essential knowledge and skills to demonstrate how a business end user will use the SMAX service portal for IT support needs. Individuals holding this credential are qualified Service Desk Agents

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Service Management Automation (SMAX)

Description

Earn this certification to:

Ensure you have the skills of a Service Desk Agent.
Check point your knowledge for Information Technology Infrastructure Library (ITIL) –Complaint IT Processes with embedded machine learning and contextual analytics.
Ensure your understanding of the various areas of SMAX in terms of handling and resolution of requests as a Service Desk Agent
Ensure a service or process owner will use SMAX agent interface to sponsor, design, document, publicize and improve different processes by ensuring compliance with enterprise policies.

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Course

SPE-EX 1.0

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Details

Related products

Service Management Automation (SMAX)

Course outline

Audience:
SMAX users and administrators
Delivery Type:
Certification Exam
Duration:
2 hours

Languages

English

Resources

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release-rel-2024-4-2-6132 | Wed Apr 24 01:40:57 PDT 2024