Earn this certification to:

  • Ensure you have the skills of a Service Desk Agent.
  • Check point your knowledge for Information Technology Infrastructure Library (ITIL) –Complaint IT Processes with embedded machine learning and contextual analytics.
  • Ensure your understanding of the various areas of SMAX in terms of handling and resolution of requests as a Service Desk Agent
  • Ensure a service or process owner will use SMAX agent interface to sponsor, design, document, publicize and improve different processes by ensuring compliance with enterprise policies.

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SPE-EX 1.0
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2021.11 · 2021.05 · 2021.02
Course outline

SMAX users and administrators

Delivery Type:
Certification Exam

2 hours



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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024