SMAX -Service Management Automation X Digital Learning for Support Engineers

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Intermediate Digital Learning

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This course covers how a Support Engineer uses the Service Management Automation X (SMAX) Agent Interface to process and resolve support and infrastructure issues including Incidents, Problems, Changes, and Release. SMAX is a new suite designed to simplify the way enterprises manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

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Service Management Automation (SMAX)

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Description

This course covers how a Support Engineer uses the Service Management Automation X (SMAX) Agent Interface to process and resolve support and infrastructure issues including Incidents, Problems, Changes, and Release. SMAX is a new suite designed to simplify the way enterprises manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.

Audience Summary

IT Support Engineers

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Course

SMAX210SP-201806 1.0

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Related products

Service Management Automation (SMAX)

2021.11 · 2021.05 · 2021.02

Course outline

Course Outline

Service Management Automation X: Support Engineer (Digital Learning)

Audience summary:

IT Support Engineers

Delivery Type:

Digital Learning

Duration of the course:

3.5 hour(s)

Languages

English

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release-rel-2024-8-3-6225 | Wed Aug 28 17:13:31 PDT 2024