ConnectALL’s Value Stream Integration Platform is a paid commercial offering. Please visit us at for pricing and to start an evaluation.

Integrate best-of-breed tools in your value stream with ConnectALL's enterprise-class Value Stream Integration Platform. With built-in vendor adapters and a patent-pending Universal Adapter, ConnectALL allows you to see, measure and automate your software delivery value streams for improved collaboration and increased agility, velocity, and predictability.

ConnectALL’s integration for Micro Focus Service Manager lets you integrate Micro Focus Service Manager with other applications in the software development and delivery value stream so that IT service management capabilities are available to all systems. When tools in the value stream — development, quality and testing, product management and project management — are integrated with Micro Focus Service Manager, all information related to incident and customer support issues flow bi-directionally between the service desk and development teams.

Example Integration Use Case: Micro Focus Service Manager<->Jama Software: Integrating Micro Focus Service Manager with Jama Software reduces collaboration issues between product management, development, customer service and support teams. All requirements and updates associated with the requirements from Jama Software automatically synchronize to Micro Focus Service Manager and all the customer artifacts, such as customer priorities, value, and other details, synchronize back to Jama Software.

Commonly synchronized artifacts Micro Focus Service Manager - problem, incident, change request Jama Software - requirements, epic, feature, defect, release

Connect Micro Focus Service Manager with any tool in your software delivery value stream with ConnectALL’s Universal Adapter.

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ConnectALL Integration Adapter for Micro Focus Service Manager 2.10
1.7 MB
Dec 15, 2020
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Product compatibility
Version 7.10 · 7.11 · 7.0
Version 9.20 · 9.21 · 9.30 · 9.31 · 9.32 · 9.33 · 9.34 · 9.40 · 9.41 · 9.35 · 9.50 · 9.51 · 9.52 · 9.60 · 9.61 · 9.62 · 9.63 · 9.64 · 9.70 · 9.71 · 9.72
Release notes

ConnectALL’s Value Stream Integration Platform allows you to set up a bi-directional sync between Micro Focus Service Manager and other DevOps tools to effectively manage quality, defects, requirements, and test management.

It supports integration with Atlassian Jira Software, Rally Software, Azure DevOps, IBM Rational DOORS, DOORS NG, ServiceNow, and many other tools in the software delivery value stream. Learn more about the ConnectALL Universal Adapter, which allows synchronization of Service Manager.

Want to see ConnectALL in action? Request a free demo.

Want even more information? See our Release Notes.


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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024