Description

You can now integrate SMAX with a Microsoft Teams app using a bot. The bot and bot logic is hosted in the SMAX Integration Studio.

After importing the Microsoft Teams app into Teams and set up the integration in the Integration Studio users can connect with the SMAX virtual agent or the Service Desk directly from Microsoft Teams.

In release 23.4 the bot offers the following functionality:

  1. Receive and handle messages from Microsoft Teams
  2. Ask the virtual agent "MAX" to answers user queries directly in Microsoft Teams
  3. Send hotnews notifications to users which installed the Teams app
  4. Send request creation or request solution notifications to keep users updated in Microsoft Teams
  5. Allow to create standard requests from Microsoft Teams

The bot logic in the SMAX Integration Studio is fully open and configurable.

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Releases

Release
Size
Date
Aviator icons for Microsoft Teams Bot 1.0
25.8 KB
  |  
Mar 30, 2024
More info Less info
Product compatibility
Release notes

This package offers Aviator icons and Aviator chatbot icons. If you've enabled Aviator in your environment, you can utilize these icons by uploading them to your Microsoft Teams Bot settings.

Languages
English
SMAX - Microsoft Teams Bot Integration 1.0
15.9 KB
  |  
Sep 27, 2023
More info Less info
Product compatibility
Version 23.4
Version 24.1 · 24.2
Release notes

This package provides the Microsoft Teams app to import into the developer portal of Microsoft Teams. This package will enable you to connect the imported app and the bot with the bot endpoint in the SMAX Integration Studio. The bot endpoint templates are provided in SMAX Integration Studio out-of-the-box.

For details on how to set up and use the solution click here:

Teams bot integration - Service Management Automation X

Languages
English
Files
(15.9 KB)

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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024