The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:

  • View the request list
  • View the news
  • Search service or support offerings, knowledge articles and news
  • Browse the service or support offerings
  • Create new service or support requests
  • Approve or deny the request approvals or change approvals
  • Accept or reject resolved requests
  • Smart ticketing and Virtual Agent support
  • Switch between different tenants

Via agent mode, agent users can:

  • Search for specific requests/incidents, CIs, people, and knowledge articles or news
  • View the requests/tasks/incidents/CIs in my views
  • Filter request/task/incident/CIs list. For example, filter the requests in a specific priority
  • Receiving assets and view the receiving report
  • Update the detailed information of a request/task/incident/device/infrastructure&peripheral
  • Post comments to a request/task/incident/CIs
  • Add solution or suggested solution to a request/incident
  • View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to OpenText online documentation:

IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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Enterprise Service Management Mobile App for Android 23.4.0
42.1 MB
Sep 27, 2023
More info Less info
Product compatibility
Version 2020.11
Version 2021.02 · 2021.05 · 2021.08 · 2021.11
Version 2022.02 · 2022.05 · 2022.11
Version 2023.05
Release notes

What's new in 23.4.0

  • You can now view the public requests in the mobile app.
  • You can view the requests that you are following in the mobile app.
  • Now you can change the app language and view the version number from the Account page.
  • The user interfaces of Android devices are now improved to align with the UI design for iOS devices.

For more information, please check the OpenText documentation:

Product Compatibility

Please find the support matrix information:




Please find the related document:





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Marketplace Terms of Service

In order to continue, you must accept the updated Marketplace Terms of Service
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release-rel-2023-11-2-5856 | Wed Nov 29 00:59:31 PST 2023