The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:

  • View the request list
  • View the news
  • Search service or support offerings, knowledge articles and news
  • Browse the service or support offerings
  • Create new service or support requests
  • Approve or deny the request approvals or change approvals
  • Accept or reject resolved requests
  • Smart ticketing and Virtual Agent support
  • Switch between different tenants

Via agent mode, agent users can:

  • Search for specific requests, incidents, CIs, people, knowledge articles or news and custom applications
  • View the requests, tasks, incidents, CIs and custom applications in my views
  • Filter request, task, incident, CIs and custom application list. For example, filter the requests in a specific priority
  • Receiving assets and view the receiving report
  • Update the detailed information of a request, task, incident, device, infrastructure & peripheral and custom applications
  • Post comments to a request, task, incident, CIs and custom applications
  • Add solution or suggested solution to a request or incident
  • View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to OpenText online documentation:

IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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Enterprise Service Management Mobile App for Android 24.2.0
42.7 MB
Mar 29, 2024
More info Less info
Product compatibility
Version 2020.11
Version 2021.02 · 2021.05 · 2021.08 · 2021.11
Version 2022.02 · 2022.05 · 2022.11
Version 2023.05
Version 23.4
Version 24.1 · 24.2
Release notes

What's new in 24.2.0

  • If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.

For more information, please check the OpenText documentation:

Product Compatibility

Please find the support matrix information:




Please find the related document:





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Marketplace Terms of Service

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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024