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FREQUENTLY ASKED QUESTIONS

What products make up File Management Suite?

The standard version of File Management Suite is licensed for use in Active Directory and Open Enterprise Server environments and includes l Storage Manager, File Reporter and Dynamic File Services.

What products make up File Management Suite for Open Enterprise Server?

The Open Enterprise Server version of File Management Suite includes File Reporter and Storage Manager, and is licensed for use only in Open Enterprise Server environments.

What is the difference between the standard version and Open Enterprise Server version of File Management Suite?

Standard version. When you purchase the standard version of File Management Suite, the Storage Manager and File Reporter products are both licensed for and capable of operating in Windows and Open Enterprise Server environments, simultaneously if necessary. We developed Dynamic File Services only for Microsoft networks.

Open Enterprise Server version. File Management Suite for Open Enterprise Server only includes Storage Manager and File Reporter and is only licensed for use within Open Enterprise Server environments. For cross-platform licensing, customers may purchase the products individually or purchase the standard suite.

Why is there a price difference between the standard and Open Enterprise Server versions of File Management Suite?

The price differs because the standard version of File Management Suite includes three products, while the Open Enterprise Server version includes two. We developed Dynamic File Services specifically for the Windows platform and therefore offer it only in the standard version of the File Management Suite.

Open Enterprise Server customers receive the storage tiering technology in Dynamic File Services through Dynamic Storage Technology in Open Enterprise Server.

Is there a price advantage to purchasing File Management Suite over purchasing the individual products that make up the suite?

Yes. Purchasing File Management Suite rather than each of the individual products it includes results in a savings of about 15%.

Do you update the suite each time you update one of its product components?

Yes. If you have a maintenance agreement, we will notify you when suite updates are available and tell you how to obtain them.

I already own one of the products in the File Management Suite and now want the entire suite. Do you offer upgrade discounts?

We do offer upgrade discounts for both the standard and Open Enterprise Server versions of File Management Suite. You may upgrade from any one product of the suite to the full suite and receive the applicable discounts.

Our organization includes both NetIQ® eDirectory® and Active Directory. Can we use the same license of File Management Suite in both directories?

When you purchase the standard version of File Management Suite, the Storage Manager and File Reporter products are both licensed for and capable of operating in Windows and Open Enterprise Server environments, simultaneously if necessary. We developed Dynamic File Services only for Microsoft networks.

File Management Suite for Open Enterprise Server is only licensed for use within Open Enterprise Server environments. For cross-platform licensing, customers may purchase the products individually or purchase the standard suite.

Is File Management Suite for Open Enterprise Server a separate product offering?

Yes. File Management Suite for Open Enterprise Server is a separate buying program with its own specific product SKU and licensing.

Where can I find more information about Storage Manager?

Where can I find more information about File Reporter?

Where can I find more information about Dynamic File Services?

Where can I find more information about Dynamic Storage Technology?