Service Desk (formerly Novell® Service Desk) is certified for 10 ITIL processes by Pink Verify.
- Meet needs: Align your IT services with business needs.
- Maximize your IT: Use IT to drive positive business outcomes.
- Certified for ITIL: Tap into the advantages of ITIL v3.
- Build the best: Build a productive, responsive service environment.
Service Desk Store
Service Desk features a self-service user portal called Service Desk Store. The new feature provides an icon-based request service for users to request items from the Service Desk. The items can range from software to hardware to abstract requests.
- Postgres 9.6 support
- Oracle 12c support
- MySQL support
- Upgraded SLES12® appliance and SLES12 SP1 installer/Windows installer
- Upgraded security with root password enablement
- GW2014 support
Move from a reactive to a proactive stance by providing high-quality managed services across your organization.
Make sure that your IT services, processes, and goals support strategic business requirements and objectives.
Use IT to make your organization more productive, more profitable, and more successful.
Adopt best practices across all your infrastructure and support services.
Thanks to Service Desk, Northern Devon Healthcare NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well.Read full story ›
Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, and get a huge time savings of about 80%.Read full story ›
With Service Desk, Dürr Dental group can now solve technical problems much faster, and the easy-to-use interface enabled them to document and track the progress of every request. Dürr Dental implemented Service Desk in just three days as a virtual appliance on its existing VMware ESX infrastructure.Read full story ›