Service Desk

Download Service Desk

Service Desk is a complete service management solution that allows you to easily monitor and solve service issues so that there is minimal disruption to your organization, and so users can focus on their core business. Service Desk provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians.

Service Desk is integrated with ZENworks® to enable you to seamlessly work with the Bundle Management and Remote Management capabilities of Configuration Management. This increases the efficiency with which the Service Desk users can manage the service requests.

Key Capabilities

  • User-friendly interface that offers an easy-to-use Knowledge Base and Request tracking system for your customers
  • Easy-to-use tools that enable technicians to offer the most effective and efficient support service
  • Comprehensive management and reporting for the service desk, its technicians, and all support issues
  • Ability to use the Bundle Management and Remote Management capabilities of ZENworks Configuration Management from the Service Desk user interface
  • Support for ITIL processes including Request Fulfillment, Incident and Problem Management, Change Management, Service-level management and Service Catalog, Financial Management, Release and Deployment Management, and Knowledge Management
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