Service Support Manager on Demand (formerly Serena Service Manager on Demand) is a SaaS-based orchestrated service management system. SSM on Demand implements Service Support Manager and Service Request Center on the cloud without losing any of the powerful functionality that's available on-premises.
Maintaining and upgrading IT solutions internally results in extra costs. SSM on Demand delivers the same power of on-premises Service Support Manager and Service Request Center—but it’s hosted on the cloud.
Speed up issue delivery while maintaining end-to-end visibility across the service delivery lifecycle. Service Support Manager is a complete IT Service Management (ITSM) solution. It helps you easily configure processes to match the way you deliver services.
Like its on-premises counterpart, SSM on Demand seamlessly integrates with Release Control to help bridge the dev-ops divide.
As the single point of contact with your IT organization, Service Request Center makes it easy for your customers to browse a rich array of IT and business services, access a knowledge base, quickly submit, track, and approve service requests and monitor service level agreements (SLAs).
SRC on Demand complements SSM on Demand. Together, they form a complete cloud-based ITSM system.
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