OVERVIEW

Solutions Business Manager on Demand (formerly Service Support Manager on Demand) is a Platform-as-a-Service (PaaS) providing a cloud-based development environment for creating and running business process applications. SBM on Demand also includes Service Support Manager and Service Request Center in the cloud without losing any of the powerful functionality that's available on-premises.

Micro Focus Solutions Business Manager
Data Sheet Micro Focus Solutions Business Manager
Service Support Manager Data Sheet
Data Sheet Service Support Manager Data Sheet
  • Software as a service. All the power of on-premises solutions; all the scaling and cost savings of the cloud.
  • Service Support Manager (SSM). On-demand delivery of a complete IT service management (ITSM) solution.
  • Service Request Center (SRC). Cloud-based software for creating a single point of contact with your IT organization.
Tech Specs
Operating system
  • Windows
  • Mac
Server type
  • IIS / Tomcat Intel Xeon X3460 2.8 GHz 4 Cores, 8 Threads 8 GB 1 Gbps
  • Database Intel Xeon X3460 3.2 GHz 4 Cores, 16 Threads 16 GB 1 Gbps
HIGHLIGHTS
All the benefits of cloud-based solutions

Maintaining and upgrading BPM solutions internally results in extra costs. SBM on Demand delivers the same power of on-premises Solutions Business Manager, Service Support Manager and Service Request Center—but it’s hosted on the cloud.

  • Seamless upgrades result in fewer disruptions
  • Reduced administration and maintenance costs
  • No-code application design for citizen developers
  • Choose container-based multi-tenancy or hosted options
  • Scalable infrastructure that matches your growth
  • Predictable costs from month to month
All the benefits of cloud-based solutions
PaaS delivery of Solutions Business Manager

Speed up process development while maintaining end-to-end visibility to business stakeholders. Solutions Business Manager is a leading Business Process Management Suite (BPMS). It seamlessly connects human and machine based processes to enable automation where possible and facilitate stakeholder oversight where desired.

Like its on-premises counterpart, SBM on Demand also integrates Line of Business (LOB) Systems to connect and orchestrate individuals across functional silos.

PaaS delivery of Solutions Business Manager
Run Service Request Center on the cloud

As the single point of contact with your organization, Service Request Center makes it easy for your customers to browse a rich array of IT and business services, access a knowledge base, quickly submit, track, and approve service requests and monitor service level agreements (SLAs).

SRC on Demand complements SSM and is included in SBM on Demand at no additional charge. Together, they form a complete cloud-based service management system.

Run Service Request Center on the cloud
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"The other products that we looked at were too rigid and didn’t offer the level of flexibility we required. Price and deep reporting capabilities also played an important role in our decision—the competition didn’t come close."
Quinn Lanus   /   Director of Technical Services and Operations  SunGard
SUCCESS STORIES
U.S. Department of Veterans Affairs

After integrating ITSM processes, the VA can now make changes in minutes—and it saved 50% on license costs.

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finnova logo

Micro Focus supports Finnova’s drive for innovation and increased transparency through a secure information flow powered by SBM.

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SunGard

SunGard manages more than $25 trillion in investment assets. It trusted Service Support Manager to modernize its decade-old ITSM.

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