Solutions Business Manager on Demand (formerly Service Support Manager on Demand) is a Platform-as-a-Service (PaaS) providing a cloud-based development environment for creating and running business process applications. SBM on Demand also includes Service Support Manager and Service Request Center in the cloud without losing any of the powerful functionality that's available on-premises.
Maintaining and upgrading BPM solutions internally results in extra costs. SBM on Demand delivers the same power of on-premises Solutions Business Manager, Service Support Manager and Service Request Center—but it’s hosted on the cloud.
Speed up process development while maintaining end-to-end visibility to business stakeholders. Solutions Business Manager is a leading Business Process Management Suite (BPMS). It seamlessly connects human and machine based processes to enable automation where possible and facilitate stakeholder oversight where desired.
Like its on-premises counterpart, SBM on Demand also integrates Line of Business (LOB) Systems to connect and orchestrate individuals across functional silos.
As the single point of contact with your organization, Service Request Center makes it easy for your customers to browse a rich array of IT and business services, access a knowledge base, quickly submit, track, and approve service requests and monitor service level agreements (SLAs).
SRC on Demand complements SSM and is included in SBM on Demand at no additional charge. Together, they form a complete cloud-based service management system.
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