Dashboards and Reports

Deliver complete visibility across integrated ITSM processes.
End-to-end operational transparency

A major benefit of Service Support Manager is transparency. SSM includes customizable, role-based dashboards and reports that provide unparalleled insight into IT service management processes.

  • Processes
  • Progress
  • Performance against service level agreements and IT service goals

Service Support Manager collects and reports metrics throughout service life-cycles; cross-application reporting provides end-to-end operational visibility.

Easily configure or create new reports

Service Support Manager resolves one of the key frustrations with reporting in legacy ITSM systems: modifying or creating reports on the fly. SSM reports are easy to create and edit and create, even for non-experts in programming or data modeling.