IT Service Management

OpenText Asset Management X

No more IT asset guessing games.

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Overview

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OpenText™ Asset Management X delivers enterprise-ready IT hardware and software asset management. Assign costs, track financials, manage asset lifecycles, demonstrate software compliance to contracts, manage vendors, see carbon impact, and more with SaaS-based ease.

Key benefits of Asset Management X

Software Asset Management

Control software cost. Help ensure compliance.

Avoid software cost surprises and help ensure deployed software compliance through accurate license counts.

Deliver installed and running software metrics for smarter software license rationalizations

Manage software licenses consumed against your entitlements to reduce audit risks

Hardware Asset Management

Greater value. Less risk.

Streamline management of your hardware assets across their lifecycle—reducing costs, optimizing ROI, and making better decisions about budget spend.

Allocate hardware costs to cost centers, departments, budgets, and more

Manage the IT asset lifecycle from procurement to retirement in one tool

Asset Portfolio Management

Complete view. Informed decisions.

Gain complete visibility across hardware, software, and other assets by combining contract, procurement, vendor, budget information, and even carbon footprint in a central repository.

Easily access accurate tracking, configuration, and inventory information

Unite ITAM with ITSM via service asset configuration management (SACM)

Features

Procurement Management

Create vendor catalogs for approved purchase options and easily enter received assets into inventory or track against service tickets.

Financial Management

See the projected value for procured assets, assign assets to cost centers, and track purchase prices—all to better understand your asset portfolio.

Vendor and Contract Management

Track your vendors, their brands, the contracts you have with them, and which ones are subject to caution to strengthen your vendor relationships.

ITSM SaaS Pricing

Get all the benefits of a modern IT service experience—happy users, efficient IT, and better outcomes—with transparent, flexible, affordable license options.

Service Management Automation X (SMAX Express)

$82

Per agent, per month

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Service Management Automation X (SMAX Premium)

$103

Per agent, per month

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Asset Management X (AMX)

$82

Per agent, per month

Start free trial

Universal Discovery (Asset Discovery)

$1.30

Per server, per month

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Feature SMAX Express SMAX Premium AMX Universal Discovery
Approvers Limit Unlimited Unlimited Unlimited N/A
General ITSM        
Incident Management Blue checkmark Blue checkmark    
Knowledge Management Blue checkmark Blue checkmark Blue checkmark  
Request Management Blue checkmark Blue checkmark Blue checkmark  
Self-service Portal Blue checkmark Blue checkmark Blue checkmark  
Service Catalog Blue checkmark Blue checkmark Blue checkmark  
SLA Management Blue checkmark Blue checkmark    
Problem Management Blue checkmark Blue checkmark    
Change Management Blue checkmark Blue checkmark    
Release Management Blue checkmark Blue checkmark    
AI-powered Interactions and Multi-channel Engagement        
Virtual Agent (MAX) Blue checkmark Blue checkmark    
AI-based Smart Search, with suggestions Blue checkmark Blue checkmark Blue checkmark  
AI-based Analytics, Including Change Analytics and Hot Topic Analytics Blue checkmark Blue checkmark   Blue checkmark
AI-based Smart Email Blue checkmark Blue checkmark    
AI-based Live Support Blue checkmark Blue checkmark    
Mobile App (iOS, Android) Blue checkmark Blue checkmark Blue checkmark  
Productivity Capabilities        
Dashboards Blue checkmark Blue checkmark Blue checkmark Blue checkmark
Integration Platform Blue checkmark Blue checkmark Blue checkmark Blue checkmark
Multi-language Support Blue checkmark Blue checkmark Blue checkmark Blue checkmark
Studio for Building Workflows and Apps Blue checkmark Blue checkmark Blue checkmark  
External Knowledge Bases Indexing Blue checkmark Blue checkmark    
Orchestration Includes 2 concurrent workflows Includes 2 concurrent workflows Includes 2 concurrent workflows  
CMDB and Discovery        
Federated CMDB Blue checkmark Blue checkmark Blue checkmark Blue checkmark
Hardware Discovery Includes 50 licenses Includes 50 licenses Includes 50 licenses Blue checkmark
Cloud Discovery Includes 50 licenses Includes 50 licenses Includes 50 licenses Optional
Software Discovery Includes 50 licenses Includes 50 licenses Includes 50 licenses Blue checkmark
Discovery Dependency Mapping       Optional
Automated Service Modelling       Optional
ITAM        
IT Asset Management   Blue checkmark Blue checkmark  
Contract Management   Blue checkmark Blue checkmark  
Vendor Management   Blue checkmark Blue checkmark  
Procurement Management   Blue checkmark Blue checkmark  
Financial Management   Blue checkmark Blue checkmark  
Software Asset Management   Includes 50 licenses Includes 50 licenses  
Enterprise Service Management        
HR Service Management Blue checkmark Blue checkmark    
Marketplace Content Blue checkmark Blue checkmark Blue checkmark Blue checkmark
Project Management   Blue checkmark Blue checkmark  
Demand Management   Blue checkmark Blue checkmark  

All prices are in the first year for a contract duration of 36 months, billed annually.
Agent licenses can be allocated as either Concurrent or Named and can be changed between either as required.

Take advantage of OpenText and partner services

Professional Services

Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Partners

Find the right solution, the right support and the right outcome.

Training

Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Resources

ITSM SaaS Meets FedRAMP® Requirements

Read ITSM SaaS for FedRAMP® at a Glance

IT and Software Asset Management with Asset Management X

Read product flyer