Micro Focus

Service Management Automation X (SMAX)

Machine learning based ITSM software to meet all your service desk and IT service management needs.

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Unburden service desk agents
Unburden service desk agents

Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Learn more.

Decrease cost of ITSM
Decrease cost of ITSM

Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Learn more.

Simplify service desk use
Simplify service desk use

Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Learn more.

Embrace agile ITSM
Embrace agile ITSM

Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Learn more.

Manage IT assets
Manage IT assets

Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance. Learn more.

Run enterprise service management
Run enterprise service management

Leverage proven ITSM principles and capabilities in HR, facilities, finance and other business functions to improve their performance, service and outcomes. Learn more.

Download Forrester’s 2019 Wave for Enterprise Service Management and find out why Micro Focus was named a leader.

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  • Manage IT assets

    Manage IT assets

    Manage IT assets

    Manage IT assets

    • Control the lifecycle of IT assets with Asset Management, including inventory, contract, vendor, procurement, and software (SAM).
    • Track from procurement and inventory through to disposal, measure vendor performance, automate acquisition of IT components and maximize the value of your IT investments.
    • Optimize software licenses, mitigate compliance risk and reduce maintenance costs.
    Manage IT assets

Case Studies

Allied Motion

Micro Focus SMAX provides configurable and user-friendly service portal, while improving IT technician teamwork and efficiency.
Read case study
James Hutton Institute logo, ITSM, service management, SMAX

SMAX provides engaging self-service user experience and combines IT and non-IT requests for more efficient and transparent service delivery.
Read case study
Micro Focus logo, ITSM, service management, SMAX

SMAX delivers agile and unified IT and business support experience leveraging portal, chat, phone and mobile app channels.
Read case study
Read more case studies

Related Products

Universal Discovery and CMDB
Monitor and control your Hybrid IT environment in real-time with multi-cloud discovery and Universal CMDB.
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Asset Manager
Make better-informed asset decisions, right size licenses, enrich your data, and control costs.
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Service Manager
The extensible and scalable service desk solution built on machine learning, analytics and automation.
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EMA: How to Build High Value Enterprise Services on Existing ITSM Investments

Watch webinar
Ten Tips for Empowering your IT Support with AI
Read whitepaper
HDI: Enterprise Service Management, AI, and Emerging Technologies
Watch webinar

Additional Resources

BLOG: SMAX enables federal body to quickly and easily pivot to remote working during lockdown
ANALYST PAPER: ESM-it’s closer than you think
WHITE PAPER: Automation, AI, Analytics Reinventing ITSM
WEBINAR: SMAX and RPA - Automating Service Management the Smart Way
What is Hybrid IT Management?
release-rel-2020-9-2-5123 | Tue Sep 15 18:06:14 PDT 2020
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release/rel-2020-9-2-5123
Tue Sep 15 18:06:14 PDT 2020