ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
使用當代技術建立業務應用程式並實現業務應用程式的現代化
The leading solution for COBOL application modernization
將 IBM 大型主機應用程式、交付過程、存取及基礎結構現代化
將主機應用程式存取現代化:更容易使用、整合、管理,而且也更安全
達到企業內系統互通
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
安全開發、安全性測試、持續監控與保護
Augment human intelligence
適用於資料去識別化和隱私的加密、憑證化和金鑰管理
身份識別與存取管理的整合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
透過關聯、資料擷取與分析功能,偵測已知與未知的威脅
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
以機器學習為基礎,加強終端使用者體驗並提高服務台效率
混合式 IT 的第一個容器化自主監控解決方案
自動管理傳統網路、虛擬網路和軟體定義的網路
探索與管理混合 IT 環境中的組態項目 (CI)。
簡化履行自動化並執行管理
將端對端 IT 程序自動化
Manage IT & software assets for better compliance
在整個資料中心自動化佈建、修補與合規作業
在企業內建立、保護和擴展自動化業務流程
Micro Focus 一站式訓練
培養邁向成功的技能
加快速度、消除瓶頸,不斷提升軟體交付能力
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
實現核心業務系統的現代化以推動業務轉型
使用當代技術建立業務應用程式並實現業務應用程式的現代化
The leading solution for COBOL application modernization
將 IBM 大型主機應用程式、交付過程、存取及基礎結構現代化
將主機應用程式存取現代化:更容易使用、整合、管理,而且也更安全
達到企業內系統互通
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
為您所有工作的核心提供安全防護,包含營運、應用程式、身分識別與資料
安全開發、安全性測試、持續監控與保護
Augment human intelligence
適用於資料去識別化和隱私的加密、憑證化和金鑰管理
身份識別與存取管理的整合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
透過關聯、資料擷取與分析功能,偵測已知與未知的威脅
Access all products in CyberRes
值得信賴、經過法律驗證、遵循法規和隱私的解決方案
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
使 IT Operations 與 DevOps 齊頭並進
以機器學習為基礎,加強終端使用者體驗並提高服務台效率
混合式 IT 的第一個容器化自主監控解決方案
自動管理傳統網路、虛擬網路和軟體定義的網路
探索與管理混合 IT 環境中的組態項目 (CI)。
簡化履行自動化並執行管理
將端對端 IT 程序自動化
Manage IT & software assets for better compliance
在整個資料中心自動化佈建、修補與合規作業
在企業內建立、保護和擴展自動化業務流程
Access all products in IT Operations Management
制定策略並轉變您的混合 IT。
透過即時分析和搜尋非結構資料,從大數據獲得深刻見解。
賦予團隊強大力量,完整發揮事業潛力
Community Health Systems, Inc. (CHS) is one of the USA’s leading operators of general acute care hospitals. The organization operates 158 hospitals in 22 states with approximately 27,000 licensed beds.
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In the last 10 years, CHS has undergone massive acquisitive growth, adding over 150 new hospitals to its family. Having multiple applications across this many hospitals created an identity and access management challenge for the CHS IT team. For example, one of their acquired hospitals had their healthcare professionals accessing 13 different applications with 13 different logon credentials. Managing this for 2,700 users was very time-consuming, not to mention the time doctors were losing by having to log on to different applications up to 20 times a day, every time they saw a new patient.
Scott Breece, Chief Information Security Officer at CHS, was dedicated to tackling this problem: “You can imagine password problems were rife and we were dealing with over 2,000 issues every week. Our absolute priority is our doctor’s satisfaction and supporting them in providing excellent patient care. They need to move from application to application to deliver this and so we had to find a way for them to tap in and out of systems using a single sign-on mechanism.”
When CHS acquired 77 additional hospitals, the on boarding issues were starkly clear. Identities would need to be manually linked to a single authoritative source, for instance a payroll or HR system, and this could take up to 48 hours depending on how many tickets were managed. A structured solution was needed.
Breece and his team analyzed which applications doctors use so that these can be included in a start-up screen with a single sign-on facility. Interviews with business stakeholders followed and a full scoping document with a strategic identity and access management roadmap was produced. CHS manages over 280,000 users and needed to provide integration between 40-50 applications, so the team needed implementation support.
GCA, a Platinum partner, specializes in enabling and securing access to business data by managing digital identities and deployed the solution for CHS. Jim Quasius, President & CEO at GCA, comments: “Our team reviewed CHS’ existing workflows for access approvals, to identify gaps and ensure automated provisioning could be enabled. We developed a four-phased project blueprint that included automated user provisioning and password self-service functionality, to meet the most pressing requirements. We recommended NetIQ Identity Manager because of its scalability and performance in a high pressure environment.”
Breece comments on the choice: “Identity Manager offered the best workflow engine and the most robust identity management capabilities. More importantly for us, it gave us the most flexible and intuitive integration with our suite of clinical applications.”
Once the decision was made, Identity Manager was soon implemented. Automated workflows were introduced to give users the flexibility to move between departments. For example, a nurse normally working on the third floor of a hospital would only have access rights there. If she’s required to do a shift in the Emergency Department, temporary access rights can now be given without it affecting her normal access, all through a self-service model with built-in authorization levels.
Healthcare professionals performing dual roles are catered for too within the automated user provisioning system through role-based exception workflows. Managing these scenarios manually would regularly take 48-72 hours whereas now they are completed within minutes.
Doctors love the system, according to Breece: “Once our doctors saw what they could do with Identity Manager, we couldn’t get it rolled out fast enough. The word spread quickly and the productivity gain of logging in once a day and then being able to tap in and out with single sign-on throughout any of our hospitals is just enormous. Our doctor satisfaction is at an all-time high and they are just astounded that we could deliver a highly available and scalable solution to help with patient care.”
He concludes: “Through the single sign-on system and the self-service in place, we have halved the number of helpdesk tickets, freeing up our IT staff to support our increasing technology requirements as we grow. User on boarding has been completely transformed and the time to provision a new user has gone from weeks to just ten minutes. Micro Focus and GCA helped us support the critical drive for innovation in healthcare and have set us up for an exciting future.”
Identity Manager offered the best workflow engine and the most robust identity management capabilities. More importantly for us, it gave us the most flexible and intuitive integration with our suite of clinical applications.
Micro Focus and GCA helped us support the critical drive for innovation in healthcare and have set us up for an exciting future.