Service Management Automation X

The machine learning based service desk delivered on-premise or cloud

Service Management Automation (SMA) 2019.02 is available now

SMA provides a digital self-service experience for IT and non-IT services with native mobile applications, virtual agents (bots), social collaboration, and ChatOps, all driven by machine learning, analytics, and automation. The latest SMA release comes with enhancements in many areas.

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Machine learning, analytics based service desk

Automatically route service requests, find answers with advanced search, and identify patterns in incidents, requests, and other records to fulfill requests and solve issues quickly.

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Smart self-service with social collaboration

An engaging self-service user experience with native mobile applications, virtual agents (bots), social collaboration, and ChatOps driven by machine learning, analytics, and automation.

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Modern service management that goes beyond IT

A single solution for ITIL aligned ITSM, ITAM, and enterprise service management such as human resource workflow, project, application and service portfolio management.

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Codeless configuration and easy upgrades

Create user-defined process-based applications including tables and workflows without writing any code. Seamless upgrades are automatic, providing instant access to new features every time.

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Multi-tenancy for service provider support

Deployment of multiple tenants per installation enables service providers to host and manage ITSM environments for multiple customers with a single user interface.

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ITOM platform with flexible deployment options

Single platform for continuous operations based on container technology and analytics supports deployment in physical, virtual, and cloud environments including AWS and Microsoft Azure.

Do you want to see the best user experience through machine learning and analytics in action?

A series of demo videos provides insight into Service Management Automation X (SMAX)

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Want to govern best practices, lower risk, and ensure business compliance?

Solutions Business Manager is a leading Business Process Management Suite that enables teams to orchestrate, integrate, audit and enforce human workflows between LOB systems.

release-rel-2019-5-2-2026 | Mon May 13 00:55:23 PDT 2019
2026
release/rel-2019-5-2-2026
Mon May 13 00:55:23 PDT 2019