IT 服務管理 (ITSM) 軟體工具和解決方案 | Micro Focus

Service Management Automation X (SMAX)

Machine learning based ITSM software to meet all your service desk and IT service management needs.

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Unburden service desk agents

Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Learn more.

Decrease cost of ITSM

Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Learn more.

Simplify service desk use

Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Learn more.

Embrace agile ITSM

Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Learn more.

Manage IT assets

Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance. Learn more.

Run enterprise service management

Leverage proven ITSM principles and capabilities in HR, facilities, finance and other business functions to improve their performance, service and outcomes. Learn more.

Dive deeper. Discover more.

Unburden service desk agents
Unburden service desk agents
Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA’s, and time and quality expectations.

Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support.

Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management.
White Paper

Modernize Service Management in the Digital Age

ANALYST REPORT

IDC MarketScape

Decrease cost of ITSM
Decrease cost of ITSM
Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration.

Get up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations.

Run your service desk on-prem, SaaS or in the cloud with AWS, Microsoft Azure, and Google Cloud.
White paper

Fast-Track Enterprise Service Management Applications with Codeless Configuration

ANALYST REPORT

RIA Vendor Selection Matrix

Simplify service desk use
Simplify service desk use
Make it easier for employees to request support from a common service catalog with intuitive, personalized, no-wait self-service powered by machine learning.

Empower them with natural language search, mobile submissions, and social collaboration in a single portal.

A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24x7.
Webinar

Chatbots: Uncovering an AI phenomenon

VIDEO

Virtual Agent Mobile App Demo

Embrace agile ITSM
Embrace agile ITSM
Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.

Establish well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalog, portfolio, release, service asset and configuration and service level management, and request fulfillment.
Data sheet

SMAX Datasheet

WHITE PAPER

The Smart Service Desk – Three Ways Analytics and Machine Learning Can Transform Your Service Desk

Manage IT assets
Manage IT assets
Control the lifecycle of IT assets with Asset Management, including inventory, contract, vendor, procurement, and software (SAM).

Track from procurement and inventory through to disposal, measure vendor performance, automate acquisition of IT components and maximize the value of your IT investments.

Optimize software licenses, mitigate compliance risk and reduce maintenance costs.
Case Study

AO Raiffeisenbank

Run enterprise service management
Run enterprise service management
Extend the value of IT service management into business functions with enterprise service management.

Automate business services with a single solution for ITSM, ITAM and ESM to reduce complexity, increase efficiency and deliver a consistent user experience for everyone.

Build your own or run fit-for-purpose apps for business departments to drive better, faster, and cheaper back office operations.
video

SMAX and ESM - An Overview

ebook

Digital Transformation and ESM Primer

Case Studies

Micro Focus SMAX provides configurable and user-friendly service portal, while improving IT technician teamwork and efficiency.

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SMAX provides engaging self-service user experience and combines IT and non-IT requests for more efficient and transparent service delivery.

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SMAX delivers agile and unified IT and business support experience leveraging portal, chat, phone and mobile app channels.

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Read more case studies

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Additional Resources

BLOG: SMAX enables federal body to quickly and easily pivot to remote working during lockdown

ANALYST PAPER: ESM-it’s closer than you think

WHITE PAPER: Automation, AI, Analytics Reinventing ITSM

WEBINAR: SMAX and RPA - Automating Service Management the Smart Way

What is Hybrid IT Management?