General Troubleshooting Procedures
If you have problems using Databridge Twin, complete the following steps:
- Make sure that your system meets the requirements necessary to use the product. See the Databridge Installation Guide for system requirements.
- If your primary and secondary systems are on separate mainframes, ensure that the mainframes are communicating, as follows:
- Try the PING function.
- Check your setup, as follows:
- Is Databridge Server running on the primary system? Check the mix to make sure. If it is not running, see Start Databridge Server for more information.
- If your restart data set did not meet the criteria, did you use the INCLUDE statement or copy the DBTWINCONTROL patch to your DASDL source?
- Check your configuration options for connecting to the mainframe and the DMSII primary database, as follows:
- Verify that SOURCE in the Databridge Twin parameter file is pointed to the correct Databridge Server and SOURCE on the primary system. For details, see SOURCE for more information. Also check the DBServer parameter file and make sure the entry for SOURCE is correct.
- Verify that your entries in the Databridge Twin parameter file match your entries in the DBServer parameter file, especially the port number.
- Check the status of the Databridge Twin Engine. For instructions, see Databridge Twin AX Commands.
- Resolve any errors that you receive. If you receive error messages or status messages that you don’t understand, see the Databridge Messages Guide on the installation image for help resolving these messages.
- If you cannot identify and solve the problem without assistance, contact your product distributor. Call from a location where you have access to the problem mainframe.
Troubleshoot the problem using information available from the Micro Focus Knowledge Base articles.
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Contact Micro Focus Customer Care.
The following table lists common problems and their solutions:
|Databridge Twin gets a PORT file I/O error and terminates||Start Databridge Server on the primary system. Server must be running for Databridge Twin to contact it. If Server is not running, Databridge Twin tries until it eventually gets a PORT file I/O error and terminates.|
|Any of the following occur:
||Reclone the secondary database on the secondary system by removing all of the database and audit files and then repeat the replication procedure as described in Start the Clone on the Primary System and Finish the Clone on the Secondary System.|
|A message appears stating that the DBTWINCONTROL data set is not defined or is not available.||Check the following: