Deleting an Inbox

You can delete an inbox only if it does not contain any issues, is not referenced in routing rules, and is not the default inbox of a user. Before you try to delete an inbox, edit the routing rules to prevent new issues from being routed to the inbox, and then reassign the existing issues in the inbox.

Note: You need the Groups, inboxes and user accounts security privilege to add, edit, or delete inboxes.

To delete an inbox:

  1. In the menu, click Issues > Configuration.
  2. Click Inboxes. The Inboxes page opens.
  3. In the Actions column of the inbox that you want to delete, click . A confirmation dialog box opens.
  4. Click Yes to remove the inbox from the system.