Optional Features

Once you have set up your database and have become comfortable in using Issue Manager, consider using the following optional features:

Email notification

The email notification feature allows Issue Manager users to have email sent to them whenever certain events occur to an issue, for example a reassignment or a state change. Users with the Manage email notifications security privilege can define additional circumstances under which an email is sent. Consult your users about the circumstances under which they would like to receive email.

Archiving issues

The greater the number of issues in the database, the longer actions, for example queries, may take to execute. To help you improve the overall performance, Issue Manager allows you to archive issues that are no longer relevant to your organization's efforts. Archiving issues segregates them in the database so that you can, for example, run queries against only the active issues.