Issue Details Page

In the menu, click Issues > Issue Tracking, select an Inbox from the list in the toolbar, and then click (View Issue) in the grid. The Issue Details page shows detailed information about an issue.

Toolbar

A list of actions is displayed on the toolbar at the top of the page. Click the links to work on a certain issue. The available links vary depending on the state of the issue and on your permissions and privileges. For a list of all available links, see Actions for Working with Issues.

Click (Back to Inbox) to get back to the list of issues on the Issue Tracking page. You can also use the Backspace key for this.

Enter an issue number in the Go to Issue # toolbar field and press Enter to quickly move to a certain issue.

Issue Details

Below the action links, the most important information about the issue is displayed, and you can add attachments and configure notifications. Use the Attachments and Notifications icons below the issue synopsis to add attachments and configure notifications.

Name	Description
Previous Issue in Inbox	Shows the data of the previous issue in the list of issues in the selected inbox. You can also use the Up and Left keys for this.
Next Issue in Inbox	Shows the data of the next issue in the list of issues in the selected inbox. You can also use the Down and Right keys for this.
Attachments	Allows you to add files with additional information concerning the issue. You can edit and remove the files with the buttons in the Actions column. Does not require to click Edit first.
Notifications	Allows you to configure email notifications. Issue Manager notifies you when certain values of an issue change. Does not require to click Edit first.
Show printable version	Shows a printable view of the data of the selected issue.

Issue Details Tabs

The issue details tabs display beneath the issue details on the Issue Details page. Before you can edit the values on the tabs (like adding customers or updating the description), you need to click Edit on the Issue Details page. You can also use the F2 key for this. The following tabs are available:

Name	Description
Description	Contains a Synopsis and a Description of the issue. Note: Silk Central supports HTML formatting and cutting and pasting of HTML content for Description fields.
History	Tracks all changes concerning the issue. For example: When the issue was created, who created it, actions like reassigning, fixing, verifying, addition of customers, files, testcases, and so on.
Customers	Allows you to add information about customers who reported the issue. You can edit and remove the customers with the buttons in the Actions column.
Traceability	Shows the tests that are associated with the Issue Manager issue. Click the name of a test to get to the Tests Details View. On the Issues tab of the Tests Details View you can see all issues that were assigned to the test.
Custom	Contains any custom fields and lists the Issue Manager Administrator set up.
Testcases	Allows you to add Silk Test test cases. QA and development personnel can directly execute the test cases by clicking (Run Testcase) in the Actions column. Silk Test test cases can also be imported with the Silk Test Intelligent Assistant. This tab is only displayed if the ShowTestcasesTab tag in the SRFrontendBootConf.xml file is uncommented and set to `true`.