The Issue Details page shows a list of actions at the top of the page. Click the links to work on a certain issue. The actions vary depending on the state of the issue and on your permissions and privileges.
| Action | Description |
|---|---|
| Accept | Indicates that the enhancement or documentation issue described in the issue has been approved for future development. |
| Add Comment | Allows you to add a comment about the action you are taking on the issue. |
| Add Workaround | Indicates that the issue will not be fixed right away, but that a workaround will be generated. |
| Already Done | Indicates that the issue is already fixed. |
| Arbitrate | Indicates that there is disagreement about the state of the issue. Development, Documentation, or QA need to discuss the issue and its state. |
| As Designed | Indicates that the issue actually is not an issue because the feature works as it was designed to work. |
| Cannot Do | Indicates that a requested enhancement cannot be implemented. |
| Cannot Fix | Indicates that the issue cannot be fixed. That may be the case because it is too risky or because it would be too time-consuming. |
| Confirm as a Bug | Indicates that the issue actually is an issue that needs to be fixed. |
| Copy to Project | Allows you to copy issues to another project. All customers, attached files, and testcases are copied with the issue. Notifications are not copied. Click the button, select a Project from the list, and click OK. The values from the source issue are filled in the fields and lists. Edit the values as required and click OK. |
| Defer It | Allows you to defer an issue to a later release. |
| Edit | Allows you to edit the values in the fields and lists on the Issue Details page and on the Issue Details tab. |
| Fixed | Indicates that the issue is fixed. Specify the build or release in which the issue was fixed. |
| Implemented | Indicates that the enhancement is implemented. |
| Mark as Duplicate | Marks an issue as a duplicate of another issue. Specify the issue number of the matching issue. That issue will remain open. |
| Need More Info | Indicates that Development needs more information about the issue from QA. That may be the case when a bug cannot be reproduced or when the description is not clear. |
| No Longer an Issue | Indicates that the issue is outdated. That may be the case when new functionality or another bug fix resolved the issue. |
| Not a Bug | Indicates that the issue is not a bug, but rather that the reporter of the issue misunderstood functionality. |
| Not Reproducible | Indicates that the issue cannot be reproduced. |
| Reassign | Allows you to assign an issue to a different inbox. |
| Reject | Indicates either:
|
| Reopen Bug | Indicates that QA has reopened the issue. That may be the case when an issue was fixed in a previous build and was reintroduced in a later build. |
| Verify | Indicates that the issue is fixed and accepted as fixed. |