Actions for Working with Issues

The Issue Details page shows a list of actions at the top of the page. Click the links to work on a certain issue. The actions vary depending on the state of the issue and on your permissions and privileges.

You can perform the following actions:
Action Description
Accept Indicates that the enhancement or documentation issue described in the issue has been approved for future development.
Add Comment Allows you to add a comment about the action you are taking on the issue.
Add Workaround Indicates that the issue will not be fixed right away, but that a workaround will be generated.
Already Done Indicates that the issue is already fixed.
Arbitrate Indicates that there is disagreement about the state of the issue. Development, Documentation, or QA need to discuss the issue and its state.
As Designed Indicates that the issue actually is not an issue because the feature works as it was designed to work.
Cannot Do Indicates that a requested enhancement cannot be implemented.
Cannot Fix Indicates that the issue cannot be fixed. That may be the case because it is too risky or because it would be too time-consuming.
Confirm as a Bug Indicates that the issue actually is an issue that needs to be fixed.
Copy to Project Allows you to copy issues to another project. All customers, attached files, and testcases are copied with the issue. Notifications are not copied. Click the button, select a Project from the list, and click OK. The values from the source issue are filled in the fields and lists. Edit the values as required and click OK.
Defer It Allows you to defer an issue to a later release.
Edit Allows you to edit the values in the fields and lists on the Issue Details page and on the Issue Details tab.
Fixed Indicates that the issue is fixed. Specify the build or release in which the issue was fixed.
Implemented Indicates that the enhancement is implemented.
Mark as Duplicate Marks an issue as a duplicate of another issue. Specify the issue number of the matching issue. That issue will remain open.
Need More Info Indicates that Development needs more information about the issue from QA. That may be the case when a bug cannot be reproduced or when the description is not clear.
No Longer an Issue Indicates that the issue is outdated. That may be the case when new functionality or another bug fix resolved the issue.
Not a Bug Indicates that the issue is not a bug, but rather that the reporter of the issue misunderstood functionality.
Not Reproducible Indicates that the issue cannot be reproduced.
Reassign Allows you to assign an issue to a different inbox.
Reject Indicates either:
  • The issue is fixed but cannot be varified and therefore is rejected.
  • The requested enhancement was not approved.
Reopen Bug Indicates that QA has reopened the issue. That may be the case when an issue was fixed in a previous build and was reintroduced in a later build.
Verify Indicates that the issue is fixed and accepted as fixed.