Troubleshooting Basic Workflow Issues with the Open Agent

The following troubleshooting tips might help you with the basic workflow:

Why is my application not displayed in the Select Application dialog box?

If the application that you want to test is not displayed in the Select Application dialog box, try the following:
  • Uncheck the Hide processes without caption check box. This check box is checked by default and prevents applications without a caption from being displayed in the dialog box.
  • Run Silk Test Classic with elevated privileges.
    1. Close Silk Test Classic.
    2. Stop the Open Agent.
    3. Run Silk Test Classic as an administrator.
  • Use the Task Manager to check if the application is running under a different user account.
  • Ensure that the application is not started with the runas command or a similar command.