This class is targeted at System Administrator and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to tailor a Service Manager system. The course is 50% lecture and 50% hands-on exercises. This course is designed for users who are experienced with Service Manager, or have taken one of the level 100 courses (Technical Configuration or Foundations for Process Owners).
Audience Summary
Service Manager, System Administrator, Developer, ManagerCourse Outline
Service Manager 9.x Advanced
Audience summary:
Service Manager, System Administrator, Developer, Manager
Delivery Type:
Instructor-led (ILT) and Virtual (VILT)Duration of the course:
5 day(s)Please upgrade to one of the following broswers: Internet Explorer 11 (or greater) or the latest version of Chrome or Firefox