This course covers how a configuration and asset manager uses the Service Management Automation X (SMAX) agent interface to obtain and maintain current information about business services and devices that can be used in tracking defects, change requests, and problems. You are a service asset and configuration manager who wants to describe the services and all its components, collect current information about a new Online Book Store business service to close defects, fulfill change requests, and solve problems as well as manage contracts with the vendors. This course helps you to create, handle, and track these individual assets that support your business services.

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SMAX Technical Configuration for Configuration and Asset Managers ILT X
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2021.11 · 2021.05 · 2021.02
Course outline

SMAX Technical Configuration for Configuration and Asset Managers ILT


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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024