Premium Support augments the underlying Business Support purchased with your product license, by providing named and dedicated support experts that understand your business – helping you to optimize even the most complex hybrid software environments and resolve issues quickly if they arise.
When it comes to maintaining service availability for your customers, you need a team of support experts. Micro Focus Premium Support gives you access to a blend of technical and strategic support personnel, experts who will optimize your software configuration, proactively minimize downtime, and fast-track the resolution of your support incidents.
Problem Resolution - Deep technical expertise for rapid incident resolution by a senior support engineer. Three levels of dedication available. View the Premium Support Engineers Flyers:
Solution Support Engineer (SSE)
Technical Guidance - Ongoing environment optimization and problem prevention. A senior engineer focused on optimizing your software environment for business continuity.
Support Management - Reduces the complexity of support by advocating for your business. Manages onboarding, upgrades and the resolution of escalated incidents.
Micro Focus Flexible Credits provide you with an adaptable way to obtain additional short-term support, education, or consulting services when you need them most. You can purchase Flexible Credits upfront or as you go. Simply redeem them throughout the year, when you are ready for a service adapted to your individual needs.
