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Micro Focus
Premium Support

When you need the best possible care of your complex environment,
turn to Micro Focus Premium Support.

Premium Support augments the underlying Business Support purchased with your product license, by providing named and dedicated support experts that understand your business – helping you to optimize even the most complex hybrid software environments and resolve issues quickly if they arise.

Support that steps up to today’s business challenges. That’s Premium Support.


Time is money, so business continuity is your first priority.

When it comes to maintaining service availability for your customers, you need a team of support experts. Micro Focus Premium Support gives you access to a blend of technical and strategic support personnel, experts who will optimize your software configuration, proactively minimize downtime, and fast-track the resolution of your support incidents.

Time is money, so business continuity is your first priority.

Learn about these dedicated resources

Premium Support Engineers

Problem Resolution - Deep technical expertise for rapid incident resolution by a senior support engineer. Three levels of dedication available. View the Premium Support Engineers Flyers:

Named Support Engineer (NSE)

Solution Support Engineer (SSE)

Dedicated Support Engineer (DSE)

SaaS Technology Engineer (STE)

Technical Account Manager (TAM)

Technical Guidance - Ongoing environment optimization and problem prevention. A senior engineer focused on optimizing your software environment for business continuity.

View Premium Support TAM Flyer

Enterprise Support Manager (ESM)

Support Management - Reduces the complexity of support by advocating for your business. Manages onboarding, upgrades and the resolution of escalated incidents.

View Premium Support ESM Flyer

Flexible Credits

Secure the services you need,
when you need them.

Micro Focus Flexible Credits provide you with an adaptable way to obtain additional short-term support, education, or consulting services when you need them most. You can purchase Flexible Credits upfront or as you go. Simply redeem them throughout the year, when you are ready for a service adapted to your individual needs.

Learn more about our Micro Focus support portfolio

release-rel-2023-03-02-8751 | Wed Mar 22 08:32:53 PDT 2023
Wed Mar 22 08:32:53 PDT 2023